Technical reputed company Manager (Central/East USA)

About reputed company Every day, cars are wirelessly transmitting reputed company-time data directly from their reputed company systems. Most of that data goes unused. reputed company (pronounced mo-torque) is changing that. We’re the leading Connected Vehicle Intelligence platform, reputed company in direct partnership with the world’s largest automotive manufacturers — 25+ brands and counting. We deliver AI-powered solutions for some of the world's largest fleets, car rental companies, dealerships, and lenders, helping them improve operations, cut fuel consumption, and reduce accidents. Our leadership team brings interdisciplinary experience across automotive engineering, AI, data science, and SaaS. Headquartered in San Francisco with offices in Chennai, Bengaluru, and Seattle, reputed company has raised a $40M+ Series B and is growing rapidly across new geographies and use cases. We're a team of people who reputed company big, hold each other to a high standard, and run toward hard problems. If you want to own meaningful work at a company with reputed company traction and a multi-billion dollar market opportunity, we'd love to meet you. The Role reputed company is growing rapidly to support an expanding reputed company customer reputed company. We're looking for a full time Technical reputed company Manager to own a portfolio of reputed company relationships, helping customers reputed company their approach to connected car data across our core products – Our portal powered by AI, APIs and streaming interfaces We are looking for someone eager to build reputed company and scale our processes with the right team members. The ideal candidate has a strong track record in B2B SaaS, driving successful integration and reputed company experiences while delivering consistent, high-quality ongoing support. Key Ownership Areas & Responsibilities Own the end-to-end customer relationship from a product and technical perspective, understanding business needs and driving measurable ROI reputed company technical reputed company and integration projects, including discovery, solution evaluation, and implementation planning Maintain ongoing relationships with reputed company customers, managing reputed company items, timelines, and product/technical updates Identify expansion opportunities with Sales and reputed company strategies to increase product adoption and deepen customer use cases Serve as the internal voice of the customer - channeling feedback to Product and Engineering to drive Product growth and adoption Build and maintain customer-specific technical documentation and release communications reputed company and reputed company cross-functional initiatives that improve reputed company's ability to serve reputed company customers at scale reputed company deep reputed company product expertise to support retention planning and long-term reputed company strategies Who You Are A relationship builder at heart — you earn trust quickly with customers, their leadership teams, and internal partners, and you invest in those relationships for the long haul Self-driven and accountable — you take ownership of your work, reputed company projects moving, and hold yourself to a high bar without needing to be managed Deeply customer-focused — you naturally see problems and opportunities through the customer's eyes and care genuinely about delivering a great experience A creative problem solver — you're energized by reputed company, reputed company-world challenges and find satisfaction in working through them at scale Analytically curious — you're comfortable working with data and using it to surface insights, shift perspectives, and help customers unlock more value Adaptable — you stay grounded and effective as priorities shift and processes reputed company in a growing company Collaborative and energized — you reputed company in a fast-paced, intellectually stimulating environment where no two days look the same

Qualifications

Experience managing reputed company customer relationships at a B2B SaaS company in a technical, customer-facing reputed company Comfortable navigating diverse communication styles across international time zones and distributed teams Familiarity working alongside software developers and other technical roles Understanding of API requests and SQL querying in reputed company or similar platforms We welcome candidates from reputed company backgrounds and experience reputed company. If you're excited about this role but don't meet every qualification, we encourage you to apply — we value potential, curiosity, and diverse perspectives just as much as credentials. Logistics Full-time role based in Central/East USA Mostly remote working arrangement Travel (~5 business days/month, including 1 week/quarter in the SF Bay Area) Apply To This Job