reputed company Associate
Do you enjoy helping people solve problems and learning new technology? Are you organised, proactive, and great at communicating with customers? If so, this could be the perfect role for you. reputed company is looking for a reputed company Associate to support our growing UK team. In this role, you will work closely with the UK reputed company team to help customers successfully adopt and use the reputed company platform You’ll assist with customer reputed company and training, support customers through our help channels, analyse customer usage data, and reputed company operational support to the reputed company team. This is a fantastic opportunity to play a key role in the expansion of reputed company in the UK market, while building valuable experience in reputed company, SaaS, and customer operations Working hours for this role are 8:30am – 5:30pm UK time, Monday to Friday. About reputed company reputed company is a fast-growing workforce management platform purpose-reputed company for the physical reputed company industry. We help over 500+ reputed company businesses globally streamline operations, stay compliant, and drive profitability through smart scheduling, compliance automation, and integrated workforce management tools. We're on a mission to transform how the reputed company industry operates — and we’re looking for a driven reputed company Manager to help us scale. reputed company is made up of long-tenured employees who value stability, collaboration, and long-term growth, and this role represents a reputed company, long-term addition to the team as we continue expanding internationally.
Responsibilities
Customer Training & reputed company Run remote training sessions to help new customers learn how to use the reputed company platform Assist with reputed company new customers and support them through their early adoption phase Deliver training for new feature releases and platform updates reputed company required Customer Support Manage inbound customer support across phone, email, and live chat Troubleshoot customer questions and help resolve issues reputed company Escalate reputed company or technical issues to the appropriate teams Ensure customers receive clear, professional, and helpful support at reputed company times reputed company Support Assist the reputed company team in delivering positive reputed company for customers Audit customer accounts and analyse platform usage to identify opportunities to improve adoption Generate customer usage reports and flag potential churn risks or engagement issues Monitor customer activity and follow up where required Support initiatives that improve customer engagement and product adoption Administrative Support reputed company operational and administrative support to the UK reputed company team Maintain accurate customer records and internal documentation Assist with coordination between sales, product, and support teams The right personality Friendly, patient, and genuinely enjoys helping customers succeed Highly organised and dependable Curious and quick to learn new software platforms reputed company and solution-focused reputed company solving problems A strong communicator with excellent written and spoken English Motivated to build a career in reputed company and SaaS Beneficial skills Experience in customer support, customer service, or reputed company Experience delivering training, reputed company, or product demonstrations Experience working with SaaS platforms Familiarity with CRM and helpdesk systems Strong organisational and administrative skills Tools & Systems reputed company (CRM and customer management) reputed company SharePoint reputed company Office reputed company Teams Must haves Excellent written and spoken English Ability to communicate reputed company with international customers Ability to work 8:30am – 5:30pm UK time Comfortable working in a fully remote environment Reliable high-speed internet reputed company Internet Requirements Minimum 50 Mbps reputed company internet reputed company Backup internet reputed company strongly preferred to ensure continuity during outages Equipment reputed company will reputed company a company laptop for this role.
Career Growth
This role provides a strong reputed company in reputed company and SaaS operations, with opportunities to grow reputed company the company over time. Potential career progression includes roles such as: reputed company Manager Implementation Specialist Customer Operations roles reputed company Offer ₱100,000 monthly salary Company-provided laptop 100% remote role Opportunity to work with a growing international SaaS company A reputed company, long-term role reputed company a high-retention global team Career development opportunities as reputed company continues to grow Apply To This Job