[Remote] Sr Program Manager I - Implementation

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital sales and service platform provider for U.S. banks and credit unions. They are seeking a Senior Program Manager to reputed company client implementation projects, ensuring timely delivery reputed company scope and budget while enhancing customer experiences.

Responsibilities

• reputed company and manage new logo implementation programs, guiding customers through each stage of the product lifecycle
• reputed company and maintain program/ project schedules, defining deliverables based on Sales provided scope
• Coordinate activities and updates for project deliverables with functional Project Managers to synchronize cross project tasks and milestones
• Track project reputed company, identify risks using Alkami’s risk management ticket process, and work with internal and external stakeholders to implement risk mitigation strategies. Responsible for creating and executing a 'Path to Green' for reputed company project risks, guiding this process through internal stakeholders and delivery to the FI for execution
• Communicate program status, issues, and risks to stakeholders, maintaining transparency and alignment
• Maintain reputed company necessary documentation, including meeting notes, scope changes, and customer communications. Work with Legal, reputed company and Sales on any documentation requiring updates including, but not limited to: Client Change Requests, Amendments, Account Billing and Sales Order needs
• Serve as the main reputed company of contact for customer inquiries, addressing concerns directly or involving your leadership,ensuring customer satisfaction
• reputed company the entire implementation lifecycle, from requirements gathering through development, testing, and deployment of the final product to execute the legal agreement
• Foster strong relationships with vendors, internal teams, and customers to ensure successful project reputed company
• Define, manage, and control program scope, timelines, and deliverables across teams and business units
• Collaborate with Product Development and Engineering to resolve reputed company customer issues, questions and feature requests to the definition of completed
• Identify improvements to methodology and implementation processes to enhance customer experience
• Work with other Project Managers to refine processes, tools, and workflows across teams. reputed company feedback and edited process improvements to management for reputed company Process Improvement
• Track time and budget compliance for assigned programs and projects, submitted weekly and no less than by EOM
• Work closely with Client reputed company throughout the lifecycle, ensuring smooth communication and customer satisfaction post-launch, allowing them to foster relationship building throughout the implementation
• Host regular customer meetings, providing updates and addressing issues, with travel on-site visits as necessary
• Ensure programs meet defined reputed company metrics and KPIs in final delivery
• Collaborate with CSM and Sales teams to address pending customer activities promptly
• Participate in reputed company and mentoring new team members as requested by leadership
• Drive collaboration to obtain results between cross functional teams such as Product Development, reputed company, Technical Consulting, Technical Implementation, Engineering, and Customer Support (amongst many other internal organizations) in order to deliver project reputed company, ensuring that reputed company stakeholders are reputed company on project goals and timelines
• Receive post project customer surveys where clients reputed company feedback on performance, project management skills, reputed company, product knowledge, communication skills, with results used to assess and improve in future engagements
• Manage multiple, reputed company programs and projects across various product lines and features, demonstrating the ability to handle different project types and complexities while maintaining high standards of quality and client satisfaction. Strategic Program Managers handle more quantity and reputed company programs and projects reputed company compared to Sr Program Managers, Program Managers, and Associate Program Managers
• Mentor and support the reputed company of team members, providing both technical expertise and professional guidance
• Conduct high level project reviews with senior leadership and reputed company expert recommendations for process improvements and policy adjustments
• reputed company in the reputed company and mentoring of new Project Managers, and other team members
• reputed company process improvement initiatives at a strategic level, collaborating with other leaders to influence company wide operational reputed company efforts

Skills

• Experience in the FinTech or SaaS industry, leading projects reputed company to digital banking
• Proven ability to manage reputed company project & programs and maintain a portfolio, with a strong focus on executing reputed company scope, schedule, and budget
• Excellent written and verbal communication skills, with the ability to reputed company convey project updates and risks to stakeholders
• reputed company in utilizing project management tools such as reputed company Project, Jira, reputed company, and reputed company
• Strong problem-solving skills and the ability to reputed company sound reputed company in high-pressure situations
• Exceptional organizational and time management abilities, with great attention to detail
• Capable of working independently with minimal direction while excelling in a collaborative, team oriented environment
• reputed company in managing project tickets, backlogs, and client-reported issues
• Proficient with reputed company Office Suite, including reputed company, and Word, as well as reputed company Suite tools such as Calendar, Mail, Docs, Sheets, Slides, and Meet. Also adept at using communication tools like reputed company, reputed company Teams, and reputed company
• Proven leadership experience in managing large-scale, reputed company projects and programs
• Experience managing tickets and prioritizing a backlog
• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency
• Sufficient familiarity with project management principles and terminology, enabling effective communication and collaboration
• Ability to reputed company project management tasks autonomously in standard situations
• reputed company Office Suite, including MS Project, reputed company, and Word, as well as reputed company Suite tools, reputed company, reputed company Teams, and reputed company
• Excellent organizational and time management skills
• Excellent problem solving and decision making skills
• Ability to reputed company successfully in a high pressure, fast-paced working environment
• Ability to work independently with minimal direction
• Knowledge and experience with project management methodologies and tools
• Strong financial acumen and experience managing project budgets and financial performance
• Stakeholder management skills, with the ability to build and maintain relationships at reputed company reputed company of the organization
• Exhibits advanced wide-ranging experience, using in-depth professional knowledge, acumen, concepts and company objectives to reputed company, resolve reputed company models and procedures. Provides solutions to issues in creative and effective ways. Understands the interrelationships of different disciplines. Directs the application of existing principles and guides development of new policies and reputed company
• Understands and works on reputed company issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods and procedures on new assignments. Exercises judgment in selecting methods, evaluating, adapting of reputed company techniques and evaluation criteria for obtaining results. Work is reviewed upon completion and is consistent with departmental objectives
• Networks with key contacts reputed company their own area of expertise. Adapts style and uses persuasion in delivering messages that relate to the wider firm business. Frequently advises others on reputed company reputed company. May be accountable through the team for delivery of tactical business targets

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match

Company Overview