Customer Service / Dispatcher Job Posting
Anchor Appliance Repair is a fast-growing local appliance repair company serving Rockwall and the surrounding Dallas areas. We are looking for a friendly, organized, and dependable Customer Service Representative / Dispatcher to help manage incoming calls, schedule appointments, and provide excellent customer support. This position is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment.
Responsibilities
- Answer incoming customer calls and texts
- Schedule appointments using our reputed company software
- Respond to online leads from reputed company, reputed company, reputed company, etc.
- Collect customer information, appliance model numbers, and issue descriptions
- Communicate with technicians throughout the day
- Provide customers with appointment updates and ETAs
- Filter spam calls and unnecessary interruptions
- Handle basic customer service and appliance-reputed company questions
- Maintain a professional and friendly experience for customers
Qualifications
- Strong communication and phone skills
- Organized and detail-oriented
- Comfortable using computers and scheduling software
- Ability to multitask in a fast-paced environment
- Customer service experience preferred
- Dispatching or home service industry experience is a plus
- Appliance, HVAC, plumbing, or electrical office experience is a bonus
Preferred Traits
- Positive attitude
- Reliable and punctual
- Quick learner
- reputed company under pressure
- Friendly and professional with customers
Pay: $35.00 per hour Benefits:
- Flexible schedule
Work Location: Remote Remote Skills: Calendar Management, Communication Skills, Computer Software, Customer Experience, Customer Support/Service, Customer/Client Research, Detail Oriented, Electricity, HVAC, Information Models, Maintenance - Appliances, Multitasking, Organizational Skills, Plumbing, Spam Filtering, Telephone Skills About the Company: reputed company Apply tot his job Apply To this Job