Back to Jobs

IT Help Desk Support Engineer

Remote, USA Full-time Posted 2026-06-25

Everbridge, a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking an IT Help Desk Support Engineer to join our team based in New Zealand. This is a remote/home-based position based anywhere in New Zealand.

This role is pivotal in providing top-tier technical support to our global colleagues, including C-level executives, VPs, Engineers, and more. We're looking for a tech-savvy, people-oriented professional who thrives in a dynamic, fast-paced environment. Our Corporate IT team is a globally distributed, fun-loving group committed to excellence in service and making connections while delivering results.

What you'll do

  • Provide comprehensive technical support, handling a variety of requests from printer mapping and new computer setups to system migrations without a tiered system.
  • Install, configure, and ensure the usability of end-user hardware and software components.
  • Troubleshoot hardware and software issues across a range of channels, including in-person, remotely, and via phone.
  • Offer guidance and answers to employees on computer-related problems.
  • Manage user accounts in Active Directory, Office365, and various internal business applications, covering both onboarding and offboarding processes.
  • Contribute to various IT projects and company-wide initiatives, playing a key role in their success.
  • Develop and maintain IT system and process documentation for team and customer use.
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Conduct follow-ups with customers to ensure their technical issues are resolved and systems are running smoothly.

    • What you'll bring

  • 3 years of experience in IT Support or Desktop Support roles, with a proven track record in technical assistance.
  • Skilled in user account administration and troubleshooting within Active Directory and Office 365 environments.
  • A strong understanding of IT fundamentals, including network protocols, DHCP, and DNS.
  • Exceptional interpersonal skills, with a knack for building relationships and communicating effectively.
  • Proficient in remote troubleshooting and providing clear, concise instructions.
  • Adept at multitasking and solving problems efficiently in a customer-focused manner.
  • Experience with Windows and Mac OS environments, including imaging and patching desktops.
  • Excellent spoken and written English.

    • Preferred Qualifications

  • Familiarity with Microsoft enterprise technologies, such as Active Directory, Office365, and the Office suite.
  • Experience with collaboration and IT management tools such as Confluence, Jira, Zoom, and imaging technologies.
  • A passion for technology and a continuous learning mindset, with an openness to new tools and methodologies.
    • apply to this job
    Apply Now

    Similar Jobs

    Senior Game Economy Designer - Picante's Match3 Studio

    Remote, USA Full-time

    3D Generalist Artist - Paper.io 2

    Remote, USA Full-time

    Strategic Project Manager - Live Games Central team

    Remote, USA Full-time

    Tiktok Marketing Artist

    Remote, USA Full-time

    Senior Data Scientist - Ad network

    Remote, USA Full-time

    Business Development Manager, Partner Network

    Remote, USA Full-time

    Director of B2C Marketing

    Remote, USA Full-time

    Fullstack Backend Engineer - Platform Developer Experience

    Remote, USA Full-time

    Backend Engineer - Platform, Financial Engineering

    Remote, USA Full-time

    Data Scientist I - Growth Analytics

    Remote, USA Full-time

    Head of R&D (Engineering)

    Remote, USA Full-time

    Experienced Remote Data Entry Clerk - Survey Assistant: Join arenaflex's Dynamic Team

    Remote, USA Full-time

    Navigator

    Remote, USA Full-time

    Remote Data Entry Specialist – Work From Home Position | $30/Hour | Flexible Schedule & Comprehensive Benefits

    Remote, USA Full-time

    Full-Time Customer Support Jobs – Immediate Openings

    Remote, USA Full-time

    Coordinator, Program Operations - Asia Programs (US Based Remote Opportunity!)

    Remote, USA Full-time

    Strategic Customer Success Manager – AI‑Powered B2B SaaS, Enterprise & Mid‑Market Growth, Revenue Enablement & Data‑Driven Adoption

    Remote, USA Full-time

    Oncology Prior Authorization Case Manager, Non-...

    Remote, USA Full-time

    Medical Claims Billing Specialist (Georgia)

    Remote, USA Full-time

    Industrial Transformation Operations Leader

    Remote, USA Full-time