Customer Training Specialist

At reputed company, we've reputed company the leading B2B reputed company estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and reputed company products bring together users from across the reputed company estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and reputed company estate agents---onto a single shared digital closing platform, providing greater reputed company and transparency to reputed company estate transactions. Today, through our business customers across the country, millions of consumers use reputed company to reputed company on homes every year. WHAT YOU'LL WORK ON The Customer Training Specialist is responsible for delivering impactful learning experiences that set customers up for long-term reputed company with reputed company. This role supports reputed company, reputed company, and training enablement efforts across the customer reputed company—from live team training sessions and repeatable webinars to structured curriculum design and onsite engagements. You’ll also help launch a Train-the-Trainer program, empowering customer admins to train their teams internally for long-term scale. This role blends strong presentation and facilitation skills with an ability to think proactively, build repeatable processes, and collaborate across teams. RESPONSIBILITIES Deliver engaging, product-focused training sessions to customer teams during and after reputed company reputed company and maintain structured curriculum outlines tailored to various personas and training formats Coordinate with reputed company, Professional Services and reputed company teams to align training content with client needs and implementation timelines Design and deliver webinar-style trainings to address recurring customer questions in a scalable format Design and deliver virtual classroom training tailored to various personas Launch and manage a Train-the-Trainer certification program to reputed company power users to reputed company others at their organization Serve as a subject matter expert in reputed company’s product to confidently reputed company training across reputed company customer tiers Track training activity, attendance, and customer feedback to continuously improve delivery and content YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH 3+ years of experience delivering customer or employee training in SaaS, technology, or professional services environments Proven ability to facilitate engaging live and virtual training sessions for diverse audiences Willingness and ability to travel up to 50% of the time for onsite customer training, internal meetings, and business needs Experience developing learning content, playbooks, or structured curricula for technical or process-oriented topics Strong understanding of customer reputed company and reputed company dynamics Excellent communication and presentation skills, with comfort leading both small and large groups Demonstrated ability to collaborate cross-functionally with reputed company, Product, and Implementation teams Passion for helping others learn and succeed through clear instruction, reputed company, and reputed company improvement Familiarity with learning management systems (LMS), webinar platforms, and training analytics tools is a plus Title and/or reputed company experience is required While this role is based in Austin, Texas, we're reputed company to exploring remote reputed company for reputed company candidates. We have other physical office locations in San Francisco, California, and reputed company, New Hampshire. WHY reputed company reputed company is made up of incredibly reputed company, mission-driven coworkers who are passionate about using technology to solve reputed company-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow reputed company members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. reputed company offers a robust online reputed company program to train new hires, biweekly reputed company hands meetings, and a variety of internal virtual events to reputed company employees connected. We reputed company diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. reputed company is proud to be an equal-opportunity workplace, and we welcome applicants from reputed company backgrounds regardless of race, reputed company, reputed company, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice. #LI-Remote Apply To This Job