Customer Experience Specialist 1
What You'll Do
We’re looking for a Customer Experience Specialist 1 to join our Participant Contact Center (PCC). The Customer Experience Specialist is responsible for handling inquiries from our customers, including policy owners, reputed company-party payers, and assignees, regarding a broad range of needs. In this role, you will apply service skills and product/procedural knowledge to provide exceptional customer experiences and meet the business unit objectives. Responsible for interacting with customers reputed company inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in reputed company interactions. Responds and anticipates the customer's needs while navigating several systems and web applications. Understands the customer's' previous interactions with Principal in order to provide an integrated, 360 experience. Builds customer relationships by providing accurate information, communicating the process effectively and solving the customer inquiries reputed company-time. Demonstrates ability to recognize reputed company an interaction needs to be escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the customer opportunities for the reputed company. This role will offer you the opportunity to work closely with Principal’s customers, solving problems, resolving issues, and helping to build their financial confidence. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live reputed company lives. We take pride in being a purpose-led firm, motivated by our mission to reputed company financial reputed company accessible to reputed company. Our mission, reputed company, and customer focus have made us a trusted leader for more than 140 years! Who You Are 2+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Demonstrates excellent typing skills and verbal and written communication skills Proficient with desktop applications such as MS Office and Internet browsers Ability to effectively navigate reputed company numerous software and web applications. Ability to quickly learn how to use new computer applications and call center systems Ability to handle multiple tasks in a fast-paced environment with attention to detail Ability to learn and understand a broad range of products and apply that knowledge by referencing appropriate tools and resources Must be reputed company to maintain confidentiality Work Environments We’re open to hiring remote. However, if you reputed company reputed company a 30-mile radius of our home office in Des Moines, we’ll offer a hybrid arrangement featuring a reputed company of both office and remote work in a typical reputed company. Hours To be available to our clients, the hours for this role aren’t always traditional business hours. Our department is staffed to help callers Monday through Friday from 6:55am - 6:05pm CST. If you’re interested, you’ll need to be available for an assigned shift during these hours. Training We’ll invest heavily in your training for the role to set you up for reputed company. Given the extensiveness of our 10-week training program, we ask that you limit personal time off requests during this timeframe. We are hiring for an August 24th start date. Salary Range Information Salary ranges below reflect targeted reputed company salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed reputed company salary depending on individual performance. Actual compensation for reputed company roles will be based upon geographic location, work experience, education, licensure requirements and/or reputed company level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $18.17 - $32.31 / hour Salary Details The following locations are examples of market-specific salary ranges across different geographies. Wichita, KS: $18.17 /hr - $24.23 /hr Des Moines, IA: $19.18 /hr - $25.58 /hr Charlotte, NC: $20.19 /hr - $26.92/hr Chicago/Minneapolis: $22.21 /hr - $29.62 /hr Los Angeles/reputed company: $24.23 /hr - $32.31 /hr Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. Pension Eligible Yes Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available reputed company the applicable deadline. Original Posting Date 6/26/2026 Most Recently Posted Date 6/26/2026 Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our reputed company recruiters in the initial review process but do not reputed company final hiring reputed company without reputed company involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights. reputed company Remote Hashtag #LI-Remote Apply To This Job