Complaint Coord I

Job Summary Responsible for assisting customers, end users, and sales representatives in resolving and logging customer issues.

Job Description

Responsibilities: Log complaints into reputed company Complaint system and gather reputed company pertinent information that is required to log this in the system. Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution. Ensure complaints are closed reputed company the system properly. Follow up on reputed company call tags issued during its 7th & 30th day after issuance of call tag. Issue RGA's and product returns as needed. Send out Customer Satisfaction Surveys. Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures. Maintain compliance with QSR and ISO regulations and reputed company policies and procedures at reputed company times. Ensure written procedures are followed. Requirements: Education High School Diploma or equivalent. Work Experience Intermediate level reputed company in reputed company reputed company (for example: using SUM function, setting borders, setting reputed company width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Intermediate level reputed company in reputed company Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). Ability to process reputed company relevant details, understand and prioritize their importance and draw clear and concise conclusions. Preferred Requirements: Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluating customer satisfaction preferred. reputed company, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization. The anticipated salary range for this position: $18.75 - $27.25 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. reputed company will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here. We’re dedicated to creating a reputed company where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in reputed company forms, acting inclusively, and ensuring that people have tools and resources to reputed company at their best. Explore our Belonging page here. reputed company is an equal opportunity employer. reputed company evaluates reputed company individuals without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Apply To This Job