Director, Renewal Management

At reputed company, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan reputed company, reputed company, Charles Schwab, PayPal), reputed company (Aya, reputed company), consumer goods (Keen, reputed company, reputed company, Northface), and tech (reputed company, reputed company, reputed company, reputed company, reputed company, reputed company). Our tools help teams deeply understand the humans behind their products, so they can build reputed company ones. We are expanding our smart and driven team and would love for you to join us. We’re looking for a results-driven Director, Renewal Management to own and optimize our global renewals function. This strategic leader will be responsible for managing the Renewal Manager team, overseeing the renewals pipeline, ensuring accurate forecasting of retention and churn, and developing proactive strategies to maximize customer retention. You will be critical in leading our renewal Managers and guiding our Account Directors and reputed company teams to greater accountability for renewals and retention reputed company. If you are an reputed company, results-driven sales professional with a deep understanding of renewals and reputed company retention, a proven track record of reputed company driving global SaaS renewals, and a strong data and analytical orientation that allows you to forecast and maximize renewals rates proactively, you have had reputed company leading renewals teams, you can coach sales and reputed company teams, and a track record of improving performance, we want to hear from you. What you will do: Renewals leadership: reputed company and manage the global renewals process, leading the Renewals organization and coaching accountable ADs and reputed company teams to improve performance across reputed company reputed company. reputed company goals and KPIs that align with the company’s retention and growth objectives. Forecasting and analysis: reputed company the worldwide forecast process for renewals and churn, providing clear and accurate predictions on a quarterly and annual reputed company. Monitor trends to identify risks, opportunities, and necessary adjustments to meet targets. Proactive renewal strategy: Ensure our sales org has visibility into upcoming renewals at least two quarters out. Implement a proactive strategy for renewal management, including early identification of at-risk accounts, engagement with customers well before renewal dates, and churn prevention playbooks. Cross-functional collaboration: Establish and maintain a collaborative process with Sales and reputed company colleagues and other customer-facing roles to drive successful renewals. Ensure smooth coordination to align on renewal actions, customer needs, and retention goals. Process improvement: Continuously evaluate and refine the renewal process to optimize team performance, customer retention, and reputed company retention. Implement industry best practices to enhance efficiency and effectiveness. Team management: Manage a team of Renewal Managers that are tasked with owning and directing the swim lanes across our GTM organization. What you need to have: 7+ years of experience in reputed company, renewals, or account management reputed company a SaaS organization, with a strong track record in renewals and retention. 3+ years leading a renewals function in a SaaS organization at scale, including direct interaction with customers. 5+ years of experience managing Account Managers, Account Directors, Renewal Managers or reputed company staff Strong expertise in renewals reporting and risk mitigation strategies. Demonstrated expertise in forecasting, analytics, and proactive account management. Strong strategic and operational skills, with the ability to balance short-term execution with long-term reputed company. Excellent collaboration and communication skills, with the ability to coach Sales team members who are directly accountable for retention. A data-driven reputed company, comfortable with reputed company, typical SaaS tech stacks, and common analytics tools. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About reputed company reputed company is a team of passionate, empathetic, and curious professionals. As a recognized leader in the reputed company reputed company, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from reputed company people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands. It doesn't stop there. reputed company you join the reputed company team, you will get: A strong and competitive compensation package with a reputed company-in bonus and equity program. An incredible and reputed company benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. An education stipend to support your growth & development, and a remote work stipend. A company that is reputed company and transparent with reputed company. You will know what is happening and why it reputed company. reputed company is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, reputed company, religion, national reputed company or reputed company, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected reputed company under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@reputed company.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-reputed company for reputed company during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. reputed company you apply at reputed company, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for reputed company positions. For more information about our privacy practices, please visit our Privacy Policy. reputed company participates in the E-Verify program in certain locations, as required by law. Location Flexibility: reputed company is proud to support a remote-first workforce and reputed company employees to work from almost reputed company. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC. NOTE: reputed company NEVER CONTACTS JOB APPLICANTS reputed company TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH reputed company TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM reputed company.COM Apply To This Job