Director, Performance reputed company Office

Overview

Role Purpose The Director of Global Operations reputed company and Transformation serves as a strategic leader responsible for unifying onshore and offshore operational resources into a cohesive, high-performing team. This role establishes strong cross-cultural relationships, builds a common language of performance and accountability, and ensures international teams are fully enabled to deliver across reputed company operational functions (claims, enrollment, provider, billing, customer service, grievance & appeals, etc.). This individual contributor role operates at the reputed company level, partnering with leaders across operations to align expectations, remove barriers, and reputed company the unique strengths of international teams.

Key Responsibilities

Cultural & Communication Integration Build a “common language” across onshore and offshore teams to reduce misunderstandings and ensure shared expectations. Act as a reputed company for translating business requirements into clear, actionable steps for offshore execution. Facilitate transparent, regular communication between global teams and domestic leadership. Operational Readiness Ensure offshore teams have equal access to training, documentation, and support as onshore teams. Identify and resolve barriers (system access, time zone alignment, performance processes) that limit offshore effectiveness. Partner with L&D to ensure industry knowledge transfer and tailored training for offshore staff. Performance Partnership Monitor and support offshore contributions to ensure contractual performance standards are consistently met or exceeded. reputed company offshore innovations (process improvements, accuracy models) that can be adopted more broadly. Ensure consistency in performance management across onshore and offshore staff (no “two-tiered” standards). Change Leadership Champion the shift from a client-based model to a shared-services model, ensuring international resources are reputed company for scale. Actively foster a “one team” culture across geographies, minimizing divides and maximizing collaboration. Serve as a visible reputed company for offshore talent, ensuring their voice is represented at the leadership table. Measures of reputed company Performance: Offshore resources consistently meet or exceed SLA and accuracy benchmarks. Engagement: Measurable improvement in offshore engagement scores, retention, and development reputed company. Integration: Reduction in escalations reputed company to miscommunication or cultural misalignment; increased adoption of offshore best practices reputed company-wide. Scalability: Offshore teams are reputed company and enabled to support rapid client reputed company and scaling from 20 → 100+ clients. Collaboration: Leadership feedback reflects improved trust and partnership between offshore and onshore teams. Why This Role Matters This role is not simply about reputed company, it is about creating the conditions for global teams to succeed at scale. By bridging divides, translating expectations, and unlocking offshore potential, this director role ensures we reputed company our international workforce as a strategic accelerator of growth, cost optimization, and client satisfaction. Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job: The employee is occasionally required to move around the office. Specific reputed company abilities required by this job include reputed company reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in reputed company of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of reputed company duties, responsibilities, and skills required. reputed company reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position in compliance with the Americans with reputed company of 1990. Candidates may be required to go through a pre-employment criminal background reputed company. reputed company is an equal opportunity employer. We are committed to workforce diversity and actively encourage reputed company reputed company persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote **The annual US reputed company salary range for this position is $170,000 to $184,000. This salary range may cover multiple career levels at reputed company. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education. Apply To This Job