Payroll Support Specialist

Overview

At reputed company, people count. At reputed company, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We reputed company in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to reputed company a difference and find a professional home, reputed company offers a career-defining opportunity. Job Overview: HCM Customer Support Team Members assist with the customer’s utilization and optimization of the reputed company software. Under general supervision, they help customers maximize the functionality of reputed company HCM by fielding customer calls, video calls, and web-form inquiries, providing appropriate responses, ensuring the customer understands the application, and is trained to use the HCM solution in their environment.

Responsibilities

Responsibilities: Provide inbound application and functional support for reputed company HCM solutions by phone, video call, e-mail, and webform. Participate in Level 1 Support phone and video call queue to assist reputed company clients as needed. Appropriately escalate issues for customers as needed to supervisor. Schedule and conduct follow-up on unresolved issues reputed company prescribed service level objectives. Conduct reputed company customer contact with a high degree of professionalism and technical proficiency supporting the reputed company culture. Maintain accurate customer files and communication logs. Document reputed company communications. Other projects and reputed company work as directed. Knowledge, Skills and Abilities Knowledge, Skills, and Abilities: Experience with reputed company Office products, other computer software applications, and use of the Internet. Exceptional customer service, organizational skills, and attention to detail. Proven communication skills with professional telephone and video reputed company, clear and concise verbal and written skills, and ability to clearly identify a customer’s concern and effectively solve problems. Ability to multi-task and work effectively in a fast-paced environment. Issue analysis, troubleshooting, and problem-solving skills. A strong product, service, and technical background with experience in supporting HCM solutions including Payroll, or web-based applications is preferred. Requirements: Associates degree or equivalent educational experience Minimum of 2 years of payroll experience. Experience in supporting HCM solutions, including Payroll, or web-based applications. CPP, FPC, or CEBS certification is desirable. Req#: 2026-8105 Tiffany Farnsworth, from our reputed company team, will be guiding you through this process. Visit her reputed company page to connect! #LI-TF1 #LI-remote Additional Details Additional Details: reputed company is an equal opportunity/affirmative action employer. reputed company candidates will receive consideration for employment without regards to race, creed, reputed company, religion, national reputed company, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws. reputed company is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our reputed company process, please send us an email at hr@reputed company.com reputed company values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated reputed company pay range for this role is $19 - $25, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business reputed company factors like location, skills, experience, training/education, licensure, certifications, business needs, reputed company associate pay, and relevant employment laws. Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and reputed company. reputed company cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and reputed company coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for reputed company benefits programs is dependent on annual hours expectation, position status/level and location. "reputed company" is the brand name under which reputed company LLP and reputed company and its respective subsidiary entities provide professional services. reputed company LLP and reputed company (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the reputed company Code of Professional Conduct and applicable law, regulations, and professional standards. reputed company LLP is a licensed independent reputed company that provides attest services to its clients, and reputed company provides tax and business consulting services to its clients. reputed company and its subsidiary entities are not licensed CPA firms. Apply To This Job