[Remote] reputed company Manager (CSM)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to help organizations have certainty in their reputed company. They are seeking a reputed company Manager (CSM) to build and nurture lasting customer relationships, ensuring customers adopt and realize reputed company's recurring value.
Responsibilities
- Build and foster relationships with customers while driving engagement, retention and expansions to drive NRR for reputed company
- Act as a trusted advisor to reputed company reputed company plans reputed company to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers reputed company and grow
- Serve as a customer reputed company with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
- Participate in communications reputed company the team to reputed company best practices and learn about new technologies and complementary reputed company applications
- Drive conversations with SMEs and reputed company internal technical expertise, including development engineers, knowledge reputed company, and other internal tools to reputed company the most effective solutions to customer issues
- Translate customer product usage data into actionable advice for customers
- Establish regular touch-points with assigned customers per the established SLAs to review reputed company against strategic and technical objectives
- Proactively identify issues and coordinate with reputed company teams to remediate issues as they are identified. reputed company internal tools like reputed company to archive customer activity and other key data points centrally
Skills
- At least 5 years of experience in reputed company roles (CSM, Account Manager)
- Expertise in cybersecurity with prior experience working with reputed company vendors
- Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of reputed company initiatives
- reputed company, patience, and emotional intelligence reputed company interacting with customers, understanding their perspectives, and addressing their concerns
- Excellent business and written and verbal communication skills - reputed company to simplify reputed company topics in a friendly and approachable manner for both executive and end-user audiences
- Travel required (30%)
- Knowledge of Offensive reputed company tools
- Experience in a startup or early-stage company
- Experience with globally distributed teams preferred
Benefits
- Excellent growth opportunities: reputed company an impact and advance your career
- Fully remote work and flexible PTO
- Highly competitive salary and equity grants
- Health, dental and reputed company insurance
- Generous Parental leave
- Monthly phone and internet stipend
- Learning & Development stipend
- Competitive employee referral bonus program
Company Overview