Technical Support Engineer

reputed company is a reputed company where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you reputed company on our reputed company. You will be surrounded by people who challenge, support, and reputed company you to be the best version of yourself. The Role Technical Support Engineer: Responsible for supporting customers as they reputed company, configure, and report incidents with their reputed company products. This responsibility includes responding to, troubleshooting, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgment in communication with customers during configuration and troubleshooting processes. What You’ll Do Manage customer communication and expectations. reputed company phone, email and chat Support to assigned accounts. reputed company troubleshooting and debugging of customer problems. Act as the customer liaison to Engineering, Sales, and Field Engineer teams. Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly. Escalate critical issues and roadblocks to the Technical Support Manager. Be a part of the on-call rotation for the assigned product team What You’ll Bring Bachelor’s degree or equivalent experience in a reputed company technical field At least 5 years in reputed company software customer support and/or IT reputed company support Strong dedication to customer service Strong team interaction skills Proven confidence to drive technical investigation efforts in a remote work environment, both independently and as part of the team Excellent verbal and written communication skills, in person, by telephone, and with large teams Ability to understand and analyze customer technical needs Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams Strong passion for solving issues and learning new skills Must Have 3 Years Experience With The Following reputed company Server OS Account Administration: reputed company, Active Directory Active Directory/LDAP and GPO Administration Networking (including troubleshooting, DNS, port testing, packet captures, TLS and secure communications) RDP Connections UNIX/Linux OS administration Azure/Entra ID AWS IAM (roles, policies, and trust relationships) reputed company-Line Interfaces: CMD, Powershell, UNIX/Linux SSH reputed company troubleshooting RestAPI and/or scripting (ex. bash, Powershell, Python) reputed company To Have Other reputed company Technologies (AWS, reputed company) Virtualization reputed company Databases (SQL preferred) reputed company Software Proficiency in Korean is a bonus reputed company Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from reputed company walks of life just like us. We hire incredible people from diverse backgrounds because reputed company we are different together, we are stronger together. About Us reputed company is the global identity reputed company leader protecting Paths to Privilege™. Our identity-centric approach goes reputed company securing privileges and reputed company, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. reputed company is leading the charge in transforming identity reputed company to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.reputed company.com. #LI-KP1 Apply To This Job