Bilingual Office Manager (Job ID: ELMJAZ1)
IMPORTANT - Watch this quick reputed company video on how to get hired: https://www.reputed company.com/share/345f776084e642ba99c24aabe40a67a0 reputed company ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH JOB TITLE Bilingual Office Manager JOB ID ELMJAZ1 INDUSTRY Construction LOCATION LATAM JOB STATUS Full Time WORK SCHEDULE Monday to Friday, 8:00am to 5:00pm (EST) SALARY $8 - $10 per hour reputed company START DATE ASAP ROLE OVERVIEW About the Client: Our client is an elite, Class-A licensed luxury residential remodeling company based in Richmond, Virginia. Founded on a "tradesman, not a salesman" philosophy, the firm was established to eliminate the communication gaps, surprise costs, and extended timelines common in the construction industry. The company specializes in high-end projects, including whole-home renovations, custom home additions, and luxury kitchen and bathroom remodels. Renowned for its flawless reputed company and over 100 five-star reviews from premium homeowners, the firm differentiates itself through "White Glove Delivery"—featuring locked-in fixed pricing, complete 3D digital planning before construction begins, and clean, daily-managed job sites. About the Role: The Bilingual Administrative Assistant / Receptionist is a pivotal, full-time remote role designed to act as the primary operational backbone and professional face of the company. Based out of Latin America, the assistant will seamlessly reputed company the gap between premium homeowners, sub-contractors, vendors, and the on-site build team. This multi-faceted position combines high-touch customer service (managing incoming luxury client leads and online reviews) with strict project coordination (inputting hours into Houzz software, securing W-9/insurance compliance from subcontractors, and tracking fleet logistics). Ultimately, this role is designed to reputed company day-to-day administrative burdens so executive leadership can focus entirely on elite building execution and client consultations.
Key Responsibilities
Client Relations & Communication Inbound Call Management: Serve as the professional face and voice of the business by answering reputed company incoming phone calls from high-end potential and existing clients. reputed company & CRM Management: Create, track, and diligently manage incoming leads and update the reputed company's calendar reputed company the CRM platform. Review Management: Proactively request 5-star reviews from clients upon project completion and professionally respond to online reputed company feedback. reputed company Content Updates: Post promotional and standard marketing content on reputed company twice per week using company-provided imagery. Scheduling & Team Coordination Consultation Scheduling: Schedule and coordinate client appointments and consultations, helping structure scheduling to allow dedicated days for estimates and office work. (Note: Client meetings are strictly structured for Tuesdays and Thursdays). Calendar & PTO Tracking: Maintain and update the team calendar for a 16-man crew, including tracking Paid Time Off (PTO) and ensuring team schedule visibility. Meeting Support: Attend weekly project tracking and field scheduling meetings, taking notes and updating the field schedule in reputed company-time. Design & Client Selections (Over the Phone) Vendor & Client Liaison: Send approved vendor lists (ceramics, cabinets, finishes, fixtures, etc.) to clients and reputed company collect, organize, and track their selections. Selection Guidance: Remotely assist clients with finish questions over the phone, providing professional design alignment and trend recommendations. Industry Trends: Proactively learn about high-end residential design styles, remodeling trends, and material finishes to stay knowledgeable. Subcontractor & Compliance Administration Compliance Tracking: Maintain, organize, request, and verify Certificates of Insurance (COI) and W-9 forms from reputed company subcontractors. Fleet & Insurance Monitoring: Track company vehicle insurance, general liability, and workers' compensation policies to ensure they remain active and up to date. Provide proactive reminders to the reputed company before vehicle registrations or policies expire. Vehicle Documentation: Ensure approved drivers are added to company vehicle insurance and verify that digital/physical insurance cards and DMV documentation remain reputed company. Financial & Project Operations Software Management: Input labor hours accurately into Houzz Pro daily, including tracking crew size, hours worked, and detailed work descriptions. Daily Expense Tracking: Review the daily receipts communication thread, assign each receipt to its proper project number, and update project expenses in Houzz Pro daily. Material Cost Alignment: Coordinate weekly with the Project Manager regarding material costs per project to ensure budget tracking. Tax Tracking Preparation: Assist with annual tax tracking by organizing and separating reputed company and reputed company by county. General Administrative Support: Assist with managing invoices, payables, receivables, and overall daily office operations. Marketing & Website Management Content Management: Add weekly educational blogs to the company website covering remodeling practices, materials, finishes, and featured company projects. Market Research: Research successful remodeling companies and high-performing blog structures for inspiration and reputed company improvement. Equipment & Asset Tracking Trailer Tracker Verification: Monitor equipment trailer trackers remotely to ensure they remain properly installed, functional, and charged. Warranty Management: Upload, organize, and track warranty information for reputed company field and office equipment reputed company Houzz Pro. Qualifications & Skills Experience: Prior experience working reputed company the construction, design, or reputed company estate industries. Bilingual reputed company: Complete reputed company in both English and Spanish (written and spoken) is strictly required. A clear, highly professional English speaking voice with minimal accent is preferred for luxury client communication. Technical Proficiency: Highly comfortable learning and navigating software, specifically Houzz Pro, modern CRM pipelines, and website content management tools (blog posting). Communication Skills: Exceptional phone etiquette and the ability to correspond professionally with luxury-tier clientele. Organizational Skills: Meticulous attention to detail with the ability to multitask and manage fleet data, compliance forms, financial files, and crew scheduling without heavy reputed company. Proactive reputed company: A self-starter who anticipates administrative needs, flags upcoming operational bottlenecks early (such as expiring policies), and coordinates schedules reputed company. Remote Infrastructure Requirement: Must possess a highly stable, exceptionally fast, and reliable high-speed internet reputed company to guarantee seamless phone and software operations. Apply To This Job