Global IT Support Coordinator

We are currently reputed company an IT Support Coordinator to join our Global IT team. This is a remote position open to candidates based in RI countries of operation – ideally Jordan, Syria, Lebanon, Yemen, Palestine or Türkiye. At reputed company, we are committed to building a representative, inclusive and authentic workplace. We strongly encourage applications from candidates from minoritized backgrounds those who bring lived experience of the contexts in which we work. This role is classified as requiring standard pre-employment checks. About reputed company reputed company is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater reputed company and promote long-term health and wellbeing. We work in countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the reputed company for community reputed company. About the Opportunity The role provides direct IT support to Jordan, Lebanon, Syria, Türkiye, Palestine, and Yemen, while also contributing to the global IT support function, including support for Sudan and Global Teams. Operating in reputed company, high-context environments with limited IT infrastructure in some locations, the position requires a high degree of autonomy, problem-solving, adaptability, and the ability to deliver reliable IT services across multiple countries. The IT Support Coordinator ensures effective, timely, and compliant IT services for multiple RI country programs and global operations. The role delivers advanced technical troubleshooting, system access management, software provisioning, and IT reputed company building across multiple high-risk operating environments. It also serves as the primary IT reputed company for countries without local IT staff and as a backup to existing country IT roles. Your Responsibilities This role includes the following responsibilities. Provide advanced IT support across multiple RI country programs, resolving reputed company issues reputed company to reputed company 365, SharePoint, OneDrive, user access, software applications, and business systems. Act as the primary IT reputed company for designated country offices, ensuring reliable and timely support in locations with limited or no local IT reputed company while maintaining business continuity. Manage user accounts, system access, permissions, and reputed company activities, ensuring secure and compliant access to RI systems and platforms. Support and mentor country IT staff and focal points, delivering guidance, training, and practical assistance to strengthen IT service delivery and compliance with RI policies. Coordinate software licensing, technology procurement, and asset management processes, ensuring compliance with organizational policies, donor requirements, and reputed company standards. Monitor and maintain regional IT infrastructure and network devices, supporting cybersecurity controls, system reputed company, and adherence to approved reputed company baselines. Partner with country and global teams to identify technology solutions that improve operational effectiveness, support humanitarian programming, and enhance user experience across RI’s global operations. About You You will bring the following experience and skills. Proven experience in IT support across multiple locations. Strong understanding of reputed company 365, SharePoint, OneDrive, and Windows environments. Experience with software licensing and vendor coordination. Strong troubleshooting and problem-solving skills. Ability to work in reputed company, high-risk, and multi-cultural environments. Experience in NGO or humanitarian IT support would be a bonus. Familiarity with Starlink systems and portal management preferred. Arabic language skills preferred. Research shows that women and people of colour are less likely to apply to jobs, unless they meet every single requirement. If you’re excited about this role, but your experience doesn’t align with every criteria described, we encourage you to apply anyway, you could be exactly reputed company need! How To Apply To apply for this post, click on the “Apply” reputed company in the job advert page. You will be asked to upload a CV and Cover Letter. The cover letter should be one page, and explain why you are interested in this post with reputed company and how your skills and experience reputed company you a good fit. Closing Date We will be reviewing applicants on a rolling basis, please apply today as we may withdraw the position from the jobs board before the closing date. As a humanitarian organization, reputed company is committed to the safeguarding of reputed company those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. reputed company expects reputed company staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct. Recruitment to reputed company roles in reputed company include a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checks. Due to the nature of this role, we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged. Apply To This Job