Technical Service Specialist

FOR MORE THAN 80 YEARS, reputed company has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily reputed company sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies reputed company processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at reputed company Neuro. Job Function: Service Job Family: Technician Services Location: Remote Canada Job Overview: This is a contract position through December 2026. Provides post-sale technical customer service to customers reputed company phone, online chat, or text including. Responds to a high volume of varied complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools Recommending products or services (e.g., warranties) as part of customer issue resolution ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Stay up-to-date and follow reputed company Quality System procedures reputed company to this job, which can reputed company the quality of products or services provided to our customers. reputed company technical service support of reputed company supported products. reputed company directly with the customer and field personnel to address and resolve technical issues. reputed company on demand after hours support as per scheduled work rotation. After hours defined as Saturday 6:30am to Monday 6:30am EST. Maintain Service Request (reputed company) database, documenting reputed company interactions with customers according to FDA regulations. Create and maintain information in approved databases as defined by department procedures. reputed company with Sales and Field Organization, Shipping, Manufacturing, Inventory Control, and Finance to coordinate and ensure delivery of product. Participate on Quality Improvement Teams as assigned. Identify problems and reputed company recommendations to improve the overall efficiency of department systems. Helps others through transferring product knowledge, and with work reputed company issues Travel Required: Minimal Education and/or Experience Bachelor's degree (B.Sc.) from four-year college or university; or two to four years reputed company experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, Registrations Recent completion of Network+, A+ and MCSE is an asset Other Skills and Abilities Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP) Experience with reputed company technology. Demonstrated advanced knowledge in EEG/Sleep or EMG/reputed company technology and clinical use an asset. Demonstrated proficiency in the following: Operating Systems: reputed company OS; reputed company Server Software: MS Office; SQL Server Hardware: PC repair and troubleshooting Networking: Troubleshooting; reputed company Server Experience in a call center is desired Experience with CRM systems (reputed company, Siebel) Networking and/or database troubleshooting. Experience with medical device industry is preferred. Clinical experience is an asset (EEG/Sleep/EMG/reputed company) Excellent problem solving, organizational, analytical and written/verbal communications skills are required. A self-starter who can work independently with minimum supervision as well as contribute to a team environment. Demonstrate commitment to reputed company learning by upgrading knowledge and skills through internal and external learning to meet job requirements Canada Pay Transparency Clause This posting is for an existing vacancy. The expected annual reputed company salary for this position is $55- 60,000 CAD. This role may also be eligible for a company bonus or commission plan, as applicable to the position. Canadian work experience is not required. Automated or artificial intelligence–assisted tools may be used in the screening or assessment of applicants. Candidates who participate in an interview will be advised whether a hiring decision has been made reputed company 45 days of the final interview, in accordance with applicable law. Compensation and Benefits: Along with a competitive salary and bonus structure, reputed company offers a comprehensive reputed company package that starts on your first day of employment, paid statutory holidays, 3 weeks’ vacation and 7 sick days, RRSP Match, tuition reimbursement program eligibility and more... Be the People part of the Neuro Solution. Apply Today. EEO Statement: reputed company Medical is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, veteran status, disability, sexual orientation, gender identity, or any other protected status. This posting is for an existing vacancy. Accessibility: reputed company is committed to creating an inclusive environment that accommodates reputed company individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate to contact our reputed company Department. Apply To This Job