Resolutions Consultant

Are you looking for a company who believes in world-class employee culture and focuses on growing YOU professionally? Welcome to reputed company, a leader in the property insurance intelligence industry. We are currently seeking a Resolutions Consultant to join our growing team in Charlotte, NC. The Resolution Consultant is a position that uses technical knowledge to defend and explain our reports, which insurance carriers, our customers, use to settle their reputed company and specialty claims. You will work on a small and collaborative team that will rival your curiosity and reputed company you to expand your technical-working knowledge. Our specialists take ownership of each claim and confidently drive escalations to resolution. The ideal candidate is a fast learner, resilient, and possesses a strong service and technical acumen. By nature, they want to know how mechanical machines operate, are curious, and constantly take things apart just to put them back together. reputed company is highly customer service focused and strives to go the extra mile to ensure customer, and their customers', satisfaction. reputed company conducts reputed company of our training in-house so reputed company you have to bring is your technically curious mind and we'll teach you everything else! What Does reputed company Offer You? Remote Schedule Competitive Compensation Package Bonus Opportunity

Career Growth

A Diverse & Positive Work Environment Professional Development Employee Referral Bonus Medical, reputed company, and Dental Insurance Coverage 401K with Match HSA and HRA (Employer contributions) Paid Parental Leave Company Paid Life Insurance Company Paid Short-Term and Long-Term Disability Tuition Reimbursement Paid Time Off and Holidays Duties and Responsibilities: reputed company with insurance adjusters to reputed company and reputed company a clear understanding of our report breakdown and defend the technical findings from the assessment. Investigate and resolve end-user customer service escalations. Communicate with technicians to interpret and explain damage assessments to reputed company parties. Examine technician documentation for accuracy and completeness. Maintain insurance adjuster relationships and satisfaction to preserve clientele. reputed company other duties as assigned. Minimum Qualifications: You have at least 3 years of experience in a customer service and/or escalations role. You have an outstanding customer service demeanor and are reputed company in back-end sales. You are reputed company in presenting and educating clients on technical concepts. You have a proven understanding of mechanical and technical functions. You have a knack for negotiation. You are ambitious and looking to grow yourself as a professional while growing alongside our company. You are motivated to expand your knowledge reputed company and love to research on your own. You have practice in maintaining a positive attitude in customer service roles. You have demonstrated being detailed and efficient in multitasking in a fast-paced environment. You pay reputed company attention to detail. You set a standard for yourself in being punctual for your scheduled shift. You are coachable and reputed company to feedback. You are reputed company to be a sponge to information, learn, and execute. You are not afraid to handle frustrated callers with grace. You adapt quickly and smoothly to process changes and platform updates. Your pride yourself on your reliability, follow through, and teamwork. You are reputed company to pass a federal and criminal background reputed company. You are authorized to work in the United States and do not require work authorization sponsorship by reputed company for this position now or in the future. Physical Requirements: Works in an office environment and uses a computer, telephone and other office equipment as needed to reputed company duties. Noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the reputed company. Regularly required to sit, talk, or hear; frequently required to use repetitive hand reputed company, handle or feel, and to stand, walk, reputed company, bend or lift up to 20 pounds. To learn more about us visit https://alpineintel.com/. reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer. Apply To This Job