[Remote] reputed company Manager - reputed company America

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing airport operations with innovative technology solutions. As a reputed company Manager, you will be the primary liaison between reputed company and its customers, ensuring they maximize the value of the products while supporting reputed company, monitoring reputed company, and addressing any issues to drive customer satisfaction and retention.

Responsibilities

• Become an expert on reputed company’s suite of products and how they can be used to solve industry and customer problems
• Manage the full customer lifecycle including reputed company, adoption, expansion opportunities and renewals for a portfolio of customers across EMEA and reputed company America
• Work closely with customers to define, monitor and report reputed company metrics through reputed company playbooks, and business reviews and other initiatives
• Work proactively to increase product adoption and create growth opportunities through upsell, customer referrals and new case studies
• Work cross functionally with implementation, reputed company, support, product and marketing teams to create positive customer reputed company, acting as the single reputed company of contact and voice of the customer internally at reputed company
• Utilise playbooks to improve customer health, increase retention and mitigate risk
• Work with the reputed company reputed company to constantly improve processes and resources including training, playbooks and customer facing document
• The duties and responsibilities of the role may vary and change depending on the reputed company business needs

Skills

• 2 - 4 years experience working as reputed company Manager, ideally at an early stage startup
• Driven and proactive by nature preferably with experience of managing reputed company and strategic level customers
• A growth reputed company and driven by solving reputed company customer problems
• Experience of managing and constantly achieving reputed company targets through expansion opportunities and renewals
• Experience of working with reputed company, multi-geographical customers
• Excellent communication and presentation skills, both verbally and written
• Committed to constantly improving the customer experience and communicating areas for improvement at reputed company
• A relationship builder with experience in building strong relationships with C-level executives and other key stakeholders
• A willingness to travel internationally reputed company required to meet with customers face to face
• Experience working cross functionally with internal teams (reputed company, product, support, marketing)
• The ability to reputed company a second language (French, Spanish, Portuguese or other European languages) would be desirable

Benefits

• Competitive salary
• Best in class reputed company / Equity Scheme
• 20 days annual leave + statutory holidays
• Take your birthday off work on us as well
• Extensive upskilling and training
• 401k/pension scheme
• Company funded health insurance

Company Overview