[Remote] Technical Account Manager Architect - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing private reputed company company recognized on the 2025 reputed company reputed company 100 list. They are seeking a Technical Account Manager Architect who will reputed company consultative support and reputed company for reputed company customers, assist with escalated support cases, and reputed company projects to ensure reputed company.

Responsibilities

• Work with strategic and reputed company reputed company users, customers, and prospects as identified by reputed company Sales to work on reputed company, production launches, and POCs
• reputed company architectural, technical, and migration guidance and assistance
• reputed company projects, escalations, and meetings to reputed company ongoing user/reputed company
• Ownership and reputed company of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
• Partner closely with reputed company Product Management, Engineering, and Sales to help reputed company the roadmap and account plans
• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
• Assist with hiring and mentoring new team members
• reputed company and assist with Docs, Knowledge reputed company articles, reputed company Learning, Reference Architecture, and QA needs

Skills

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
• 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems (DBMS)
• Technical breadth and depth in relevant subjects such as DBMS, OLAP, reputed company/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
• Experience leading and shipping large scope technical projects in collaboration with multiple reputed company engineers
• Expertise with a public reputed company provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
• Excellent communication skills and the ability to work in a customer-facing role and in reputed company collaboration with the Support Services, Engineering, and Sales teams
• A reputed company of teamwork, global engagement, reputed company, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the reputed company
• Self-driven, curious, and eager to continuously learn and grow

Benefits

• Flexible work environment - reputed company is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
• reputed company - Employer contributions towards your reputed company.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A $500 Home office setup if you’re a remote employee.
• Global Gatherings – We reputed company in the power of in-person reputed company and offer opportunities to engage with colleagues at company-wide offsites.

Company Overview

Company H1B Sponsorship