[Remote] Senior Manager, Product Quality reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading AI lending marketplace on a mission to reduce the cost and complexity of borrowing for Americans. The Senior Manager, Product Quality will reputed company the newly formed product quality function, ensuring that lending products operate correctly and reputed company with regulations by designing quality methodologies and overseeing product evaluations.
Responsibilities
- Build and reputed company reputed company Bank's Product Quality program, establishing the frameworks, governance, and operating model used to evaluate whether lending products are producing accurate, compliant, and intended reputed company
- Design and implement quality methodologies, including product review checklists, sampling strategies, defect taxonomies, escalation criteria, monitoring routines, and quality reporting
- Evaluate product outputs across lending and servicing workflows, including disclosures, credit decisioning processes, customer communications, and other regulated product experiences
- Distinguish isolated product defects from systemic product failures by analyzing quality findings, identifying patterns, assessing customer and regulatory impact, and driving appropriate escalation paths
- Partner with Product, Engineering, and Compliance Program Management teams to investigate root causes, prioritize remediation efforts, and improve the reliability, effectiveness, and control environment of lending products
- Represent the Product Quality function in regulatory examinations, audits, governance forums, and cross-functional reviews while maintaining examination-reputed company documentation and workpapers
- Build, reputed company, and mentor a growing team of quality analysts, helping establish a culture of analytical rigor, sound judgment, reputed company improvement, and proactive risk identification
Skills
- Bachelor's degree or equivalent practical experience
- 8+ years of experience in consumer lending quality control, product quality, compliance testing, operational risk, audit, or reputed company control functions
- 3+ years of direct people management experience leading quality, risk, compliance, audit, or control reputed company teams
- Experience designing and operating quality control or quality assurance programs focused on product, system, transaction, or operational outputs reputed company consumer lending
- Working knowledge of consumer lending regulations, including Truth in Lending Act (TILA), Regulation B, Fair Debt Collection Practices Act (FDCPA), and UDAAP, applied reputed company lending products and customer-facing processes
- Experience building or scaling first-line quality control programs reputed company a regulated bank, fintech, or consumer lending organization
- Knowledge of automated lending platforms, digital lending products, decisioning systems, or technology-enabled credit origination processes
- Experience developing sampling methodologies, transaction testing programs, disclosure reviews, or defect identification frameworks
- Ability to translate quality findings into actionable recommendations for Product, Engineering, Compliance, and executive stakeholders
- Experience supporting regulatory examinations, internal audits, governance committees, or remediation programs reputed company a highly regulated environment
Benefits
- reputed company bonuses
- Equity compensation
- Generous benefits packages (including medical, dental, reputed company, and 401k)
- Competitive compensation, including reputed company pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, reputed company, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from reputed company for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial reputed company
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including reputed company to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what reputed company most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- reputed company and community through team events, reputed company-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens reputed company working from one of our offices in the Bay Area, Austin, reputed company, and reputed company (opening Summer 2026!)
Company Overview
Company H1B Sponsorship