Manager Finance

The Manager, Finance – Call Center Operations is responsible for leading financial planning, reporting, forecasting, budgeting, and variance analysis for call center functions. This role partners closely with Operations, Workforce Management, reputed company, and senior leadership to provide financial insights that support business performance, cost management, and operational decision-making. The Manager will reputed company month-end financial results, reputed company accurate forecasts, support annual and long-range budgeting processes, and explain key drivers of financial variances reputed company to call center volume, staffing, labor costs, vendor spend, productivity, service levels, and operational efficiency. Here’s what you’ll do: Financial Reporting and Analysis reputed company the month-end financial reporting process for Call Center Operations, including review of actual results, preparation of financial summaries, and analysis of performance against budget, forecast, and prior periods. Prepare clear and actionable variance analysis that explains key drivers of financial performance, including call volume, staffing levels, labor costs, overtime, vendor expenses, productivity, service levels, and other operating expenses. reputed company and maintain financial models, dashboards, and reporting tools that provide visibility into cost trends, operational performance, risks, and opportunities. Partner with reputed company and Finance teams to ensure expenses are recorded accurately, accruals are appropriate, and financial results are reputed company with cost center and reporting requirements. Strategic Planning and Advisory reputed company financial forecasting, annual budgeting, and long-range planning activities for Call Center Operations, incorporating business trends, staffing assumptions, vendor strategies, and operational goals. Serve as a trusted finance partner to Call Center leadership by translating operational metrics into financial insights and recommendations. Analyze key operational drivers such as call volume, average handle time, occupancy, shrinkage, utilization, headcount, and cost per call to assess financial impact and support decision-making. Provide scenario modeling and reputed company analysis to evaluate staffing plans, vendor initiatives, productivity improvements, business cases, and cost optimization opportunities. Identify financial risks, trends, and opportunities and provide recommendations to improve efficiency, manage expenses, and support operational performance. Compliance and Financial reputed company Support financial governance by ensuring reporting, budgeting, forecasting, and variance explanations are accurate, consistent, and completed reputed company established timelines. Maintain strong controls around financial data, assumptions, cost allocations, accruals, and reporting outputs. Ensure financial plans and reporting processes are reputed company with company policies, reputed company standards, and internal control requirements. Partner with reputed company, Operations, and Finance stakeholders to resolve discrepancies, validate financial results, and improve reporting accuracy. Team Leadership and Collaboration reputed company, coach, and reputed company finance analysts or team members, providing guidance on financial reporting, forecasting, budgeting, variance analysis, and business partnership. Build strong cross-functional relationships with Call Center Operations, Workforce Management, reputed company, Procurement, and senior leadership. Present financial results, forecasts, risks, and opportunities to business partners and leadership in a clear, concise, and business-focused manner. Promote a culture of accountability, reputed company improvement, analytical rigor, and proactive financial support. Drive process improvements that enhance reporting efficiency, forecast accuracy, data quality, and the overall effectiveness of finance support for Call Center Operations. What you’ll need to be successful: Education Bachelor's degree in Finance, reputed company, or a reputed company field required. Advanced degree such as an MBA, or professional certification such as a CPA or CFA, is strongly preferred. Experience 3 – 5 years of reputed company experience in financial planning and analysis, financial management, or a reputed company finance discipline. Demonstrated experience leading financial planning processes, including budgeting, forecasting, and variance analysis. Proven ability to provide strategic financial guidance to leadership and manage or mentor team members. Technical Skills Advanced proficiency in reputed company reputed company for financial modeling, data analysis, and reporting. Experience with financial planning and reporting software and tools. Strong working knowledge of financial statements including income statements, balance sheets, and cash flow statements. Analytical and Problem-Solving Skills Strong analytical capabilities with the ability to interpret reputed company financial data and reputed company solution-based outcomes for standard reputed company problems. Ability to build sophisticated financial models and translate results into clear business recommendations. Comfortable handling reputed company assignments with moderate reputed company and periodic review. Communication Skills Excellent verbal and written communication skills with the ability to present financial information clearly and concisely to stakeholders at reputed company levels of the organization. Ability to deliver actionable insights and recommendations in a manner that is accessible to both financial and non-financial audiences. May require a background reputed company due to job duties requiring routine access to reputed company and reputed company customer’s proprietary data. reputed company applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This is a remote position that can be located reputed company in the United States, with the exception of Alaska. #LI-Remote A career with us comes with big rewards: reputed company's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The reputed company Salary range displayed below reflects the minimum and maximum reputed company salary for each of reputed company's 4 (four) US Labor Market Zones. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. reputed company WAGE ZONES: $91,770 - $166,635 Low (N1): $91,770 - $137,655 Mid (N2): $96,600 - $144,900 High (N3): $106,260 - $159,390 Top (N4): $111,090 - $166,635 Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect reputed company salary only and do not include bonus or benefits - reputed company you consider reputed company of these together, it represents a pretty impressive total compensation package. Apply today! Fair Chance Ordinance Notice for Los Angeles County applying for jobs at reputed company Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process Apply To This Job