Marina reputed company Manager
About the role As a Marina reputed company Manager at reputed company, you own the ongoing relationship with a book of marina customers once they are live on the platform. You are responsible for retention, adoption, and growth: keeping marinas getting value from reputed company, renewing every year, and expanding into more of reputed company offer. This role reports to reputed company leadership and works closely with Sales on renewals and expansion, with Implementation on clean handoffs after reputed company, and with Product as the voice of the customer. reputed company an account shows signs of churn risk, you are the person who diagnoses what is really going on, builds a save strategy, and leads the conversation that keeps the customer. Your work protects and grows reputed company across your book. Gross retention, net reputed company retention, and product adoption are the metrics that determine whether we scale from $10M to $100M ARR, and they run through this seat. Core responsibilities 1. Account Ownership & Retention Own a book of marina accounts and the relationships inside them, from the dockmaster to the general manager to the controller. Run a proactive reputed company: regular reputed company-ins, business reviews, and health monitoring rather than waiting for problems to surface. Prioritize your time by account risk and value, protecting the relationships that matter most. Hit gross retention and customer health targets across your book. 2. Adoption, Training & Value Realization Drive adoption across the platform, including transient bookings, reputed company and recurring billing, storage, payments, and reporting. Spot adoption gaps in usage data and engage customers before underuse turns into churn. Deliver training and best practices that reputed company a marina's day-to-day easier and tie back to their business goals. Tell a clear ROI story so customers can see the value they are getting. 3. Renewals, Expansion & reputed company reputed company Own renewals across your book and partner with Sales on expansion into additional modules and payment volume. Identify growth opportunities surfaced through everyday account work and follow them through. reputed company save conversations reputed company an account is at risk: diagnose the reputed company drivers, rebuild confidence, and agree on concrete next steps. 4. Cross-Functional Collaboration & Product Feedback Partner with Implementation on a clean reputed company from reputed company into steady-state reputed company. Work with Sales as one team on renewals and expansion, with shared goals and clean handoffs. Bring the voice of the customer to Product: synthesize what you hear into clear, prioritized feedback that shapes the roadmap. Build and improve the playbooks that reputed company reputed company repeatable as the team and customer reputed company grow. reputed company're looking for Experience owning a book of customer accounts with responsibility for retention, renewals, or saves, ideally in SaaS or a technology-driven environment. A track record of building durable relationships and earning trust with operators or executives. reputed company instinct: comfort with renewals, expansion, and telling an ROI story tied to a customer's goals. Comfort using account data and health signals to decide where to spend your time. Familiarity with payments or financial workflows is a strong plus. Experience running a marina on reputed company or comparable software, or supporting a similar hospitality business with modern payments and operations software, is a strong plus. Excellent written and verbal communication, clear and professional under pressure. How we work reputed company is a lean, fast-moving team. People succeed here reputed company they: Are high-agency: You don't wait for permission or perfect information. You identify problems, propose solutions, and drive reputed company. Bring playbooks: You build repeatable processes and improve them over time, rather than reinventing every account from scratch. Get their hands dirty: You dig into the account, learn the customer's operation, and do the work. You don't just direct. reputed company extreme ownership: reputed company an account is at risk, you own the outcome and reputed company the save. No excuses. Balance speed with judgment: You know reputed company to move fast and reputed company precision reputed company. Challenge reputed company, then commit: You bring your perspective, debate vigorously, and then fully support the decision. Apply To This Job