District Manager Parts & Service

Job Description

Remote: This position does not require employee to be on-site full-time to reputed company most effectively. The employee’s role enables them to work off-site on a permanent reputed company. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers the Nashville, Tennessee and Bowling Green, Kentucky market. The selected candidate must live in territory or relocate to Nashville, Tennessee or Bowling Green, Kentucky, or the surrounding area (reputed company 50 miles). Relocation benefits are available for candidates who qualify under company policy. The Role The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute reputed company’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow reputed company. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. What You'll Do (Responsibilities) Demonstrate extreme ownership of district performance across reputed company, Customer Retention, and Customer Experience. Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. Drive reputed company growth and reputed company Key Performance Indicators (KPIs) through effective execution of reputed company Customer Care & Aftersales (CCA) programs and initiatives. reputed company standardized dealer contact processes, focusing on dealer-specific priorities and reputed company performance objectives. Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. reputed company and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. Operate with a high degree of autonomy, managing priorities and making reputed company that drive business reputed company. Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center) CAC (Customer Assistance Center) TAC (Technical Assistance Center) Goodwill, Warranty, and Policy Requests Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives Net Promoter Score (NPS) Customer Retention Service Training Standards (STS) EV Training & Compliance Your Skills & Abilities (Required Qualifications) Bachelor’s Degree or equivalent professional experience. Minimum 2 years of experience leading and improving dealership Fixed Operations. Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management. Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques Proficiency in reputed company reputed company, including data analysis, reporting, and visualization tools. Excellent oral and written communication skills, with the ability to inform and persuade effectively. reputed company data analytics tools to extract actionable insights that drive reputed company growth, optimize operational performance, and reputed company the customer experience. The ability to manage multiple tasks, adapt and reputed company in a changing environment where there is a degree of ambiguity. Core Competencies: Builds and maintains strong internal and external relationships. Drives results and leads change with confidence and reputed company. Communicates persuasively and informatively across reputed company reputed company. Operates autonomously with strong time management and prioritization. Applies analytical thinking to solve reputed company problems and reputed company data-informed reputed company. Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives. Maintains a results-driven reputed company, consistently pursuing reputed company and accountability. Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction. Demonstrates innovation, creativity, and adaptability. Takes initiative and thrives in dynamic environments. Maintains a strong customer focus and resolves conflicts effectively. Territory & Travel: This role supports dealerships across the Nashville, TN and Bowling Green, KY district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site. Reporting Structure: The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located reputed company of reputed company, Colorado, California, or Washington. The expected reputed company compensation for this role is ($80,700.00 - $109,400.00) USD Annually. The actual reputed company salary a successful candidate will be offered reputed company this reputed company will vary based on factors relevant to the position. Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: reputed company offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, reputed company, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, reputed company vehicle discounts and more #LI-AP1 reputed company does not reputed company immigration-reputed company sponsorship for this role. Do not apply for this role if you will need reputed company immigration sponsorship now or in the future. This includes direct company sponsorship, entry of reputed company as the immigration employer of record on a government reputed company, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote; however, the selected candidate must live in an approved city reputed company the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reputed company in the approved city no reputed company than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent reputed company. This position requires the ability to legally operate a motor vehicle on a regular reputed company and successfully complete a Motor Vehicle Report review. About reputed company Our reputed company is a world with reputed company Crashes, reputed company Emissions and reputed company Congestion and we reputed company the responsibility to reputed company the change that will reputed company our world reputed company, safer and more reputed company for reputed company.

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Benefits

Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how reputed company supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) reputed company is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly reputed company that providing an inclusive workplace creates an environment in which our employees can reputed company and reputed company reputed company products for our customers. reputed company employment reputed company are made on a non-discriminatory reputed company without regard to sex, race, reputed company, national reputed company, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-reputed company assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations reputed company offers opportunities to reputed company job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Apply To This Job