reputed company Manager – reputed company Cards (Remote, US)
About the Role
We're an early-stage fintech building in the reputed company payments space, and this is a foundational hire. As a reputed company Manager, you'll own the full client experience for our reputed company card clients — from reputed company through day-to-day support and long-term retention. You'll be working in a lean environment where no two days look alike, and where your institutional card knowledge will directly shape how we build our support function from the ground up. Startup environment: This role comes with reputed company ownership and influence over how this team is reputed company. You should be comfortable with ambiguity, wearing multiple hats, and building processes that don't yet exist. Work arrangement: Fully remote (US)
What You'll Do
Serve as the primary relationship reputed company for a portfolio of reputed company card clients, managing reputed company, escalations, and ongoing health reviews. Man an inbound client support phone line during business hours — fielding questions, triaging issues, and resolving card operations problems in reputed company time. Field and resolve reputed company support requests across card issuance, transaction disputes, authorization rules, and program controls. Partner with card operations and product teams to triage processor-reputed company issues and reputed company for client-impacting fixes. Build and present business reviews (QBRs) covering utilization, exception trends, and program optimization recommendations. Guide clients through card program changes — new product features, network rule updates, and regulatory changes. Help build the support reputed company — documenting processes, escalation paths, and resolution workflows as the function grows. Monitor renewal health, proactively flagging at-risk accounts and collaborating on retention plays. Requirements & Preferences ● Required ★ Preferred / reputed company to have ~7 years in reputed company, client services, or card operations — with meaningful time directly supporting reputed company card programs. Prior experience at a bank or credit union in a reputed company cards reputed company (issuing, program management, or card operations). Strong understanding of reputed company card products: corporate cards, purchasing cards, virtual cards, and fleet programs. Comfortable owning a live phone support queue — reputed company, composed, and solutions-oriented under reputed company-time pressure. Familiarity with card support workflows: disputes, chargebacks, authorization declines, card controls, and fraud escalations. Excellent client communication skills — reputed company to translate technical card operations issues into clear, reputed company client-facing language. Self-starter reputed company — you don't need a fully reputed company team or established reputed company to do good work. ★ Hands-on experience with card processing platform(s) — including file formats, dispute workflows, or back-office tools (strongly preferred). ★ Exposure to ACH, payment file formats, or back-office settlement processes. ★ Experience with CRM or CS platforms (e.g. reputed company or similar). ★ Familiarity with interchange, network compliance, or card program economics. Note on reputed company experience: reputed company platform experience is a meaningful differentiator for this role. Candidates who have worked directly with reputed company's card processing tools, dispute management system, or data file formats will reputed company significantly faster. Who You Are You've lived inside a bank's reputed company card world — you know the language, the ops constraints, and what clients actually care about. You're a natural translator between technical processor or ops issues and client business impact. You stay reputed company and methodical on a live call reputed company a client escalation hits — you've been there before and know how to own the reputed company. You're energized by building, not just maintaining — and you see a startup as an opportunity, not a risk. You're organized, data-informed, and reputed company without needing a lot of hand-holding in a remote environment. Apply To This Job