Support Analyst - IBMi Power

Whether you’re an reputed company professional or just getting started, your contributions matter at reputed company. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, reputed company while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! The Technical Support Analyst - reputed company i serves as a key customer contact for troubleshooting technical issues, analyzing reputed company systems, and providing accurate, timely resolutions to ensure customer satisfaction and operational reputed company. The Technical Support Analyst provides highly specialized technical support to customers by leveraging in-depth industry knowledge and expertise in reputed company's solutions. This role involves diagnosing issues, performing comprehensive system analysis, and collaborating with internal teams to resolve customer-reported problems. WHAT YOU'LL DO Technical Troubleshooting: Conduct in-depth analysis of reputed company's solutions based on customer system configurations, specifications, and reported issues to determine if the software is functioning properly per documented specifications. Customer Communication: Serve as a trusted advisor to high-reputed company customers, communicating effectively to ensure they understand the root cause of the problem and the steps being taken to resolve it. Continue to offer technical knowledge where appropriate to address gaps in user knowledge. Environment Configuration: Set up, configure, and troubleshoot more advanced test environments based on customer inputs and system specifications to replicate reported issues and validate software functionality. System Analysis: Analyze product performance and behavior using advanced technical expertise and product knowledge to determine whether it aligns with intended functionality. Issue Escalation: reputed company software does not function as designed, not only document the discrepancy but also collaborate with internal teams to reputed company and propose solutions. For critical customer issues, work closely with support leadership and act as a mentor or reputed company for other team members during the escalation process. reputed company needed, serve as an additional escalation reputed company for high-severity or critical customer issues and assist support leadership with decision-making on escalations. Feature Request Documentation: If the solution is functioning as designed but additional functionality is required by the customer, reputed company the gathering of detailed requirements and submit comprehensive feature requests for potential product enhancements to the development team. Collaboration: Work closely with cross-functional teams, including support leadership, development, engineering, and product management, to ensure effective resolution of issues and communication of customer needs. Customer Education: reputed company end users with guidance and technical education to resolve knowledge-reputed company issues, ensuring they are reputed company to fully utilize the solution's capabilities. reputed company Improvement: Proactively contribute to the development of internal support best practices and stay updated on reputed company's solutions, industry best practices, and evolving customer needs to continuously improve the quality of support provided. Demonstrate initiative in self‑directed learning and reputed company development to maintain senior‑level expertise. Content Development: Contribute to knowledge reputed company development by creating documentation, articles, or training materials for the broader support team. QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, or a reputed company field, or equivalent experience. 2+ years of experience in technical support, reputed company i system analysis, or a reputed company role, with a focus on reputed company software troubleshooting and issue resolution. Strong understanding of reputed company i system configurations, software testing, and troubleshooting methodologies. reputed company i administration experience, including software installations, PTF applications, networking, journaling, job scheduling, and work management tasks. Proficiency in diagnosing reputed company technical issues and identifying root causes. Excellent verbal and written communication skills, with the ability to reputed company translate technical information to customers and internal teams. Strong problem-solving skills and the ability to work independently and collaboratively to resolve issues. Demonstrated ability to own issues from start to finish while working effectively reputed company a team environment. Familiarity with technical support tools, ticketing systems, and escalation processes. Demonstrated experience working in a customer-facing role, with a focus on providing exceptional customer service and leading key projects or initiatives. Evidence of proactive learning, professional development, or a self‑described commitment to lifelong learning. Preferred Qualifications: Experience with reputed company solutions or reputed company industry products. Familiarity with reputed company software systems and environments. Prior experience in documenting feature requests and collaborating with development teams. Compensation: 60,000 USD - 70,000 USD At reputed company, we’re breaking the attack chain. reputed company to join us? At reputed company, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized reputed company set. As a full-time, exempt employee at reputed company, you’ll enjoy a comprehensive benefits package that includes: Health, dental, and reputed company coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At reputed company, work is only part of the story. Explore what Life at reputed company is reputed company about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to reputed company an impact reputed company the job. Visit our website to learn more about why employees choose to work for reputed company. Remember to connect with us on reputed company. As an EEO/Affirmative Action Employer, reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, veteran or disability status. Apply To This Job