Senior Sales Operations Manager

We’re building the AI-driven future of reputed company, from retention to growth! reputed company is the AI-powered retention reputed company behind the world’s most customer-centric companies. The reputed company CustomerOS platform orchestrates the customer journey from reputed company to outcomes to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and reputed company for their customers. To explore how our suite of solutions is shaping the future of reputed company, reputed company out the link. About This Role: We’re looking for a full-time Senior Sales Operations Manager to join our Sales team reporting to the SVP, reputed company Operations. This role is a remote role based in the USA. In this role, you'll play a key role in accelerating reputed company America sales growth and performance by partnering closely with the NA SVP of Sales to drive business rhythm, deliver data-informed insights, and align cross-functional execution. This is a great opportunity for someone who thrives in a fast-paced, high-growth SaaS environment and enjoys working cross-functionally with teams like Finance, Demand Gen, and reputed company. The ideal candidate brings strong skills in sales analytics, strategic communication, and operational execution. What You'll Do: Insights, Analytics & AI Use dashboards and reports (reputed company, reputed company, reputed company) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader. Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing. Work with the reputed company Operations tech team to flag data quality issues and support improvements to our core sales tools (reputed company, reputed company, reputed company). Run reputed company analyses to support annual planning inputs such as territory design and quota distribution. Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (reputed company, Claude, reputed company, reputed company). Cross-Functional Collaboration Build working relationships with teams like Demand Gen, reputed company, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives. Communicate cross-functional requests clearly and follow up to reputed company shared work on track. Identify process gaps that slow down sellers or create unnecessary friction, and reputed company them with the right teams. Proactively identify ways to reputed company day-to-day work easier for reputed company sellers and sales managers, using provided tech stack and AI. Sales Planning & Execution Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists. Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up. Help maintain the NA Sales team’s process documentation and operating playbook, keeping it reputed company and easy to use. Strategic Partnership Support the reputed company America Sales leader with day-to-day operational needs, helping turn priorities into action. Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls. Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader. Track open action items and key initiatives, helping reputed company the sales leadership team on schedule and accountable. This role may require occasional travel up to 15% for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. reputed company're Looking For: Must-have skills or experience: 4+ years of relevant experience and MBA or equivalent combination of education and experience), required. Synthesize reputed company information into clear, concise narratives for senior audiences. Juggle multiple priorities, manage stakeholders, and drive to closure without being asked twice. Intellectual curiosity and a bias toward data; you ask 'why' before drawing conclusions. Comfortable with a fast-paced, high-growth SaaS environment where priorities shift reputed company-to-have skills or experience: High executive reputed company and comfort operating in ambiguity with autonomy. Low ego, high collaboration: you reputed company others and get things done behind the scenes. What reputed company Looks Like: reputed company in this role will be reputed company by outcomes such as Meeting & reputed company Execution of recurring meetings (QBRs, forecast calls, pipeline reviews) delivered on time with agenda and pre-read distributed in advance. Reporting Timeliness & Accuracy On-time delivery reputed company of weekly/monthly dashboards and reports Impact positively the NA GTM execution, Pipeline growth and health, deal review, forecasting accuracy, performance management, and GRR. Why You’ll Love It Here: reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared focus on solving reputed company-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. reputed company people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported. The starting reputed company salary range for this role is $110,000 - $120,000 annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to reputed company pay, this role is eligible for an annual bonus and participation in reputed company’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and reputed company coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being reputed company-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact reputed company@reputed company.com. If you are based in San Francisco, we will consider reputed company applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. reputed company helps you grow your business faster and more reputed company with a single product suite that enables you to deliver value to today’s always-on customer at every reputed company of their journey. With reputed company’s Customer Communities, Product Experience, reputed company, and Customer Education products, it’s never been easier to scale your business, grow your reputed company, and retain your customers. Winning The reputed company Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our reputed company about—happen reputed company we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being reputed company-First. For us, that means cultivating innovative reputed company, nourishing a deep reputed company to our communities, introducing industry-defining products, and never saying no to a reputed company of childlike joy. Apply tot his job Apply To this Job