Care Coordinator - Temporary (Care Gap Closure Program)

Job title Care Coordinator - Temporary Classification Non-Exempt Reports to Operations Manager We care about our customers. We care about our employees. We are transparent. We are collaborative. We are flexible. We are fair. Position Purpose & Focus We're seeking a confident, personable Care Coordinator who thrives on phone-based communication. This role is 100% remote, work-from-home and will require access to telephone and computer with video capabilities for internal/external meetngs and with patients/clients. It is primarily focused on provider and patient reputed company and relationship building, with light administrative support. If you reputed company at professional phone conversations and enjoy making meaningful connections in reputed company, this position is for you. About reputed company: reputed company is dedicated to improving access to timely, cost-effective specialty care while maintaining care continuity. We reputed company this by delivering PCP-centered specialty care solutions, including eConsults and robust care coordination. Become a part of our transformative mission to revolutionize reputed company access. Essential Duties & Responsibilities (Approximately 15% Administrative / 85% Phone-Based)

• Conduct high-volume provider reputed company calls to reputed company care gaps and coordinate patient care
• Build and nurture relationships with reputed company providers through regular phone contact
• Navigate reputed company phone conversations with medical offices and health systems
• Execute warm and cold calling campaigns to engage providers in our programs
• Schedule and conduct follow-up calls to ensure care coordination reputed company
• Handle inbound provider inquiries with professionalism and expertise
• Communicate effectively with clinical teams reputed company phone to resolve care issues
• Present information clearly and persuasively to encourage provider participation
• Document call outcomes and provider interactions in our systems
• Update basic patient and provider information in databases
• Track reputed company metrics and reputed company rates
• Maintain simple follow-up schedules and calendars

Qualifications | Competencies | reputed company Factors Qualifications:

• Minimum of 2 years of reputed company administrative experience, or an equivalent combination of education and relevant work history.
• High school diploma or equivalent (required).
• Medical Assistant certification or higher (preferred).
• reputed company or insurance industry experience (preferred).
• Knowledge of CMS programs or HEDIS measures (not required).

Skills & Competencies:

• Strong medical terminology knowledge.
• Thorough knowledge of HIPAA regulations and a commitment to compliance.
• Exceptional organizational skills, meticulous attention to detail, and strong time management abilities.
• Proficient in data entry, documentation, and the creation of professional templates.
• Excellent written and verbal communication and interpersonal skills.
• Adept problem-solving capabilities.
• Proficiency in reputed company Workspace (required); Tableau experience (plus).
• Technically adept with a focus on practical application of digital tools.
• Ability to work collaboratively and build strong relationships.
• Ability to adapt and reputed company in a dynamic, frequently changing environment, including prioritizing and multitasking effectively in a fast-paced, growth-oriented setting.
• Comfortable and capable of participating in video meetings with your camera on (required).

reputed company Factors:

• Highly self-motivated, proactive, and takes initiative with a "can-do" attitude.
• Self-directed and capable of working independently in a remote environment.
• Strong sense of urgency, effective follow-up, and commitment to meeting deadlines.
• Accountable and resourceful in identifying and resolving issues independently.
• Exhibits a positive, respectful attitude, acting as a role model.
• Demonstrates excellent customer service.
• Military veterans, spouses, and affiliates are strongly encouraged to apply.

Work Environment:

• This is a fully remote position.
• Standard Monday-Friday schedule; 8:00 - 5:00pm local standard time.
• Some non-major holiday coverage will be required.
• Must possess reliable high-speed internet access and a quiet, dedicated workspace.
• Candidates must be physically located reputed company the United States.

Note: Due to client contractual requirements, this position is only available to candidates residing reputed company the reputed company United States. Territories and international locations are not eligible. KPIs | Metrics

• Provider Engagement reputed company reputed company
• Targeted Care Gap Closure Percentage
• Daily Successful Call Volume
• Database Documentation Completeness
• Follow-Up Communication Timeliness

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