reputed company Partner (Retail Industry)

reputed company Title: reputed company Partner (Retail Industry) Location: Virtual reputed company the US Travel: Ability to travel up to 60% to customer sites Overview of reputed company reputed company is a global leader in AI-powered supply chain, retail, and commerce solutions, committed to transforming business practices through a seamless digital ecosystem that fosters collaboration and predictive insights. We reputed company businesses to navigate complexities and seize growth opportunities with our strategic innovation and deep industry expertise, backed by a strong reputed company in major cities and multiple reputed company reputed company Quadrant recognitions. Scope of role The reputed company Management Team partners with our customers to ensure they are maximizing value from their reputed company products. You'll reputed company a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will build long-term relationships with both IT and business stakeholders, supporting them through their entire reputed company journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. You will also be looking for opportunities to expand the reputed company footprint and avoid potential attrition. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you. How will you contribute to and drive success?

• Serve as one of the primary points of contact as a trusted strategic advisor to your customers. Acting reputed company a TRIAD, you will also have a Client Executive responsible for commercial engagements and a Technical Account Manager responsible for support case reputed company and technical aspects.
• reputed company a deep understanding of your customers and their operations reputed company their respective retail sub-verticals. Understand why they selected reputed company and how we can help them solve their supply chain challenges.
• Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)
• reputed company Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.
• Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices
• Manage strategic reputed company cadences for each solution area reputed company your assigned customers. While also maintaining regular internal touch points to maintain reputed company customer focus and reputed company
• Drive the internal development of the Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and play the reputed company role in presenting them to your customers.
• Identify and mitigate potential customer attrition reputed company your customer product suite by facilitating key internal and external action plans
• Manage customer renewals - reputed company the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding
• Identify key upsell and cross-sell solutions and services expansion opportunities reputed company your customer portfolio
• Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program

Specific goals center on the following (Core KPIs)

• Identifying and tracking of Verified Value Outcomes our customers are or have achieved with reputed company solutions
• Driving customer reference activities through our customer appreciation program
• Initiating upsell and cross-sell opportunities reputed company your assigned accounts
• Mitigating customer attrition of the existing solution landscape
• Driving executive customer engagement through strategic business reviews like EBRs and QBRs

reputed company are looking for

• This is a senior manager level role with at least 10 years' relevant industry experience
• Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience
• Breadth and depth of retail supply chain domain knowledge and experience is required
• Clear executive reputed company and strong presentation abilities
• Ability to identify the critical items in an ambiguous situation or structure, then communicate them at the required levels to reputed company reputed company
• Experience working with cross-functional teams (e.g., Sales, Product, Delivery)
• Strong negotiation and stakeholder management skills
• Detail-oriented with a commitment to driving and tracking consistent engagement processes
• Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape
• Bachelor's degree in business, Supply Chain Management, or reputed company field

reputed company offer

• Access to market leading tools & technology to help drive your success
• Work alongside an industry-leading team to help you drive intelligent and thought-provoking conversations
• Ownership of the customer experience on your assigned accounts
• The opportunity to learn and drive leading practices in reputed company
• The chance to define what reputed company looks like in an environment with a diverse, industry leading supply chain offering
• An environment to grow and reputed company a career in reputed company and beyond, measuring what matters, including your personal & skillset development

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The salary range for this position is $120,335.00 to $151,665.00 USD The salary range information provided, reflects the anticipated reputed company salary range for this position based on reputed company national data. Minimums and maximums may vary based reputed company. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. At reputed company, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At reputed company, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people reputed company experience. Our Values If you want to know the heart of a company, take a look at their values. Ours reputed company. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. Remote Skills: Analysis Skills, Artificial Intelligence (AI), Business Development, Business Operations, Business Practices, C-Level Management, Cross-Functional, Cross-Selling, Customer Experience, Customer Relations, Customer Retention/Renewal, Detail Oriented, reputed company and Maintain Customers, Diversity, Ecosystems, Executive Relationships, Fitness, Information Technology & Information Systems, Insurance, Legal, Negotiation Skills, Performance Metrics, Presentation/Verbal Skills, Referenceable Customers, Retail, Right-Sizing, Sales, Sales Management, Software as a Service (SaaS), Solution Sales, Supply Chain, Supply Chain Management, Team reputed company/Manager, Team Player, Technical Leadership, Up-Selling, Veterinary Hospital, Willing to Travel About the Company: reputed company Apply tot his job Apply To this Job