[Remote] EMEA Jnr. Account Manager

Note: The job is a remote job and is open to candidates in USA. IPinfo is a market leader in delivering comprehensive and precise IP data, empowering businesses with actionable insights. They are seeking a Jnr. Account Manager to serve as the primary point of contact for strategic clients, manage relationships, and identify growth opportunities.

Responsibilities

• Build and maintain strong, enduring relationships with accounts
• Serve as the primary point of contact for client communications, ensuring satisfaction and retention
• Identify upsell and cross-sell opportunities to expand account revenue
• Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value
• Partner with clients to create strategies for maximizing their ROI from our services
• Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations
• Manage client onboarding and implementation, ensuring a seamless experience
• Provide clients with regular reports, insights, and recommendations to optimize their use of IPInfo services
• Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues
• Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience
• Advocate for client needs within the company, influencing product roadmaps and priorities

Skills

• 1-2 years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry
• Track record of managing SMB and Enterprise accounts with measurable results in revenue growth and retention
• Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory)
• Exceptional communication and presentation skills, with the ability to engage both technical and business audiences
• Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics
• AI proficiency (Claude and ChatGPT)
• Highly organised and detail-oriented, with a proactive approach to problem-solving
• Customer-centric mindset with a focus on building long-term relationships
• Collaborative team player who thrives in a fast-paced, dynamic environment

Benefits

• Competitive salary and performance-based bonuses.
• Flexible remote working options.
• Opportunities for professional growth and development in a high-growth tech company.
• A collaborative and inclusive team culture that values innovation and customer success.

Company Overview