Remote Customer Service & Payments Operations Specialist – Financial Services, Collections & Account Reconciliation – arenaflex (US)

About arenaflex

arenaflex is a world‑renowned leader in the travel and financial services industry, connecting millions of passengers and partners across continents every day. With a legacy of innovation, safety, and customer‑centricity, arenaflex has built a reputation for delivering seamless experiences—from booking a flight to handling complex financial transactions. As a fully remote‑first organization, arenaflex empowers its employees to work from anywhere in the United States while fostering a collaborative, inclusive, and high‑performance culture.

Why This Role Is Perfect For You

Are you a detail‑oriented problem‑solver who thrives in fast‑paced environments? Do you enjoy turning ambiguous situations into clear, actionable outcomes? This position sits at the intersection of customer service, collections, and payments processing within arenaflex’s Credit Union division. You will be the trusted liaison between customers, vendors, and internal teams, ensuring that every transaction is accurate, compliant, and delivered with the professionalism that defines arenaflex.

Working remotely, you’ll have the flexibility to balance personal commitments while contributing to a mission‑driven organization that values growth, continuous learning, and employee well‑being. If you’re ready to elevate your career, sharpen your analytical skills, and make a tangible impact on arenaflex’s financial operations, this role is your next step.

Key Responsibilities

• Transaction Processing & Reconciliation: Execute end‑to‑end processing of electronic payments, ACH files, and wire transfers while maintaining strict adherence to NACHA rules and federal banking regulations.
• Document Management: Review, log, and reconcile general‑ledger entries, ensuring all adjustments are accurately reflected in arenaflex’s accounting system.
• Vendor & Customer Coordination: Communicate with vendors, merchants, and customers to resolve payment disputes, process stop‑pay requests, and facilitate check‑batching activities.
• Compliance Monitoring: Monitor daily operations for compliance with banking laws, the Bank Secrecy Act, and internal policies; promptly flag and remediate any anomalies.
• Audit Support: Assist internal and external auditors by providing documentation, transaction histories, and explanations for any irregularities.
• Cross‑Functional Collaboration: Partner with the Accounting, Collections, and Fraud Prevention teams to streamline workflows, improve data accuracy, and enhance overall service delivery.
• Reporting & Analysis: Generate regular reports on transaction volumes, exception trends, and key performance indicators to support strategic decision‑making.
• Continuous Improvement: Identify opportunities to automate manual processes, reduce error rates, and increase operational efficiency across the payments lifecycle.
• Customer Service Excellence: Deliver courteous, solution‑focused support to internal and external stakeholders, ensuring a positive experience with arenaflex’s financial services.

Essential Qualifications

• High school diploma or GED required; additional post‑secondary education preferred.
• Minimum of 1‑2 years of experience in customer service, collections, or banking operations.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint) and experience using financial processing platforms such as Episys or Symitar.
• Strong numerical aptitude with the ability to perform accurate calculations and data analysis under pressure.
• Excellent written and verbal communication skills, with a focus on professionalism and empathy.
• Ability to work flexible hours, including evenings and weekends, to meet business needs.
• Self‑motivated, detail‑oriented, and capable of working independently with minimal supervision.
• Commitment to maintaining compliance with all applicable banking and financial regulations, including the Bank Secrecy Act.

Preferred Qualifications

• Associate’s or bachelor’s degree in Business, Finance, Accounting, or a related field.
• Prior experience in a remote or distributed work environment.
• Familiarity with ACH processing, wire transfers, and other electronic payment methods.
• Experience with regulatory reporting and audit preparation.
• Knowledge of industry‑standard compliance frameworks (e.g., NACHA, OFAC, AML).
• Certification such as Certified Payments Professional (CPP) or similar.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex transaction data, identify root causes, and propose actionable solutions.
• Customer‑Centric Mindset: Demonstrated commitment to delivering exceptional service and building lasting relationships.
• Organizational Agility: Capacity to juggle multiple priorities, meet tight deadlines, and adapt to shifting business demands.
• Technical Proficiency: Comfortable navigating multiple software platforms, troubleshooting system issues, and learning new tools quickly.
• Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams, vendors, and external partners.
• Integrity & Confidentiality: Uphold the highest standards of data privacy and ethical conduct in handling sensitive financial information.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Remote Customer Service & Payments Operations Specialist, you will have access to:

• Structured mentorship programs pairing you with senior finance leaders.
• Online learning portals offering courses in advanced accounting, compliance, and fintech innovations.
• Opportunities to transition into specialized roles such as Payments Analyst, Collections Manager, or Compliance Officer.
• Regular performance reviews that identify growth pathways and provide clear promotion criteria.
• Participation in internal hackathons and process‑improvement initiatives that showcase your ideas to senior leadership.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage ranging from $22 to $35, commensurate with experience and expertise. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Health & Wellness: Medical, dental, vision, and mental‑health coverage with flexible spending accounts.
• Retirement Savings: 401(k) plan with company matching after one year of service.
• Paid Time Off: Generous vacation, sick leave, and paid holidays to support work‑life balance.
• Travel Benefits: Employee travel discounts on arenaflex flights, hotels, and car rentals—perfect for exploring new destinations.
• Learning Stipends: Annual budget for certifications, conferences, or coursework.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial planning services.
• Pet‑Friendly Perks: Discounts on pet insurance and pet‑related travel services.
• Remote Work Support: Home office stipend, high‑speed internet reimbursement, and ergonomic equipment allowances.

Our Culture & Work Environment

At arenaflex, diversity, equity, and inclusion are not just buzzwords—they are foundational pillars of our corporate identity. Our remote workforce is united by a shared purpose: to deliver safe, reliable, and delightful experiences to every customer, every time. Key cultural attributes include:

• Collaboration: Regular virtual town halls, team‑building events, and cross‑departmental projects foster a sense of community despite geographic distance.
• Innovation: Employees are encouraged to experiment, share ideas, and challenge the status quo, driving continuous improvement across the organization.
• Accountability: Clear performance metrics and transparent feedback loops empower individuals to own their outcomes.
• Well‑Being: Wellness challenges, mindfulness sessions, and flexible scheduling support mental and physical health.
• Recognition: Peer‑to‑peer recognition platforms and quarterly awards celebrate achievements and milestones.

How to Apply

If you are ready to join arenaflex’s dynamic remote team and make a meaningful impact on our financial operations, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter outlining why you are the ideal candidate for this role.

Apply Now – Remote Customer Service & Payments Operations Specialist

Explore more exciting opportunities at arenaflex by visiting our career portal. We look forward to welcoming you to the arenaflex family!