Director, Customer Solutions – Strategic Supply Chain & Retail Partner Leadership for National Accounts
About arenaflex – Refreshing the World Through Innovation
arenaflex is a global leader in beverage and consumer products, renowned for a portfolio that spans more than 250 iconic brands enjoyed by millions every day. With a heritage that dates back to the late 19th century, arenaflex has continuously evolved, embracing cutting‑edge technology, sustainability, and a relentless focus on customer delight. Our purpose is to refresh the world and make a difference, and we achieve this by fostering an inclusive culture where curiosity, empowerment, inclusivity, and agility drive every decision.
Why This Role Matters
As the Director, Customer Solutions, you will be the strategic bridge between arenaflex’s supply chain expertise and our most valuable retail partners. You will shape the end‑to‑end journey of products—from bottling facilities to the shopper’s hands—across all routes to consumer, including Direct Store Delivery (DSD), e‑commerce, and traditional warehouse distribution. Your leadership will directly influence revenue growth, operational efficiency, and the overall shopper experience, ensuring that arenaflex remains the partner of choice for national retailers.
Key Responsibilities
Strategic Leadership & Capability Development
- Champion system‑wide, competitively advantaged capabilities for national customers, such as bottler integration, constrained packaging strategies, and advanced sales and operations planning.
- Design and execute go‑to‑market strategies that align bottler capabilities with retailer expectations, driving mutual value creation.
- Lead the development of collaborative business planning (CBP) initiatives that synchronize demand forecasts, inventory policies, and promotional calendars across the supply chain.
Revenue Enhancement & Efficiency Initiatives
- Identify and implement revenue‑generating opportunities, including computer‑generated ordering, electronic data interchange (EDI) enhancements, and night‑delivery programs.
- Drive on‑shelf availability (OSA) improvements that boost system revenue, increase retail sales dollars, and elevate the shopper experience.
- Facilitate operational process‑improvement projects with customers, delivering measurable gains in volume, revenue, and cost‑to‑serve.
Customer Service & Performance Management
- Steward arenaflex’s Service Performance metrics—such as Warehouse Return‑to‑Market (RTM) order weight, on‑time delivery (OTD), and DSD bottler delivery—to meet the arenaflex Commitment and Annual Business Plans.
- Coordinate and monitor the Customer Service Improvement Plan (CSIP) for each key account, ensuring timely resolution of service gaps.
- Build and nurture collaborative relationships with bottlers, retail partners, and internal functional teams to address systemic service issues.
Stakeholder Collaboration & Communication
- Lead weekly and monthly multi‑disciplinary account team meetings, fostering alignment across the three arenaflex banners (e.g., sparkling, still, and specialty beverages).
- Partner with broader bottler teams, the Customer Collaboration Team (CCT), and Operational Excellence (OWT) groups to drive continuous improvement initiatives.
- Serve as the primary external liaison for key retailers, ensuring transparent communication, proactive issue resolution, and sustained partnership health.
Essential Qualifications
Education
- Minimum: Bachelor’s degree in Business, Supply Chain Management, Engineering, or a related field.
- Preferred: MBA or equivalent advanced degree.
Professional Experience
- 5+ years of experience in customer‑facing roles that blend sales operations, supply chain management, and bottler relationship stewardship.
- 7+ years of progressive leadership experience is preferred, demonstrating a track record of delivering transformational initiatives within consumer packaged goods (CPG) environments.
Technical Skills & Expertise
- Deep knowledge of supply chain metrics, lean principles, continuous improvement (CI), Six‑Sigma, and process optimization.
- Proven ability to implement collaborative business planning, value‑based negotiations, and portfolio management.
- Hands‑on experience with electronic order‑to‑cash processes, including EDI invoicing, automated payments, and CAO (Customer Account Order) systems.
- Strong exposure to warehouse delivery, DSD operations, and e‑commerce fulfillment models.
Preferred Qualifications & Competencies
- Advanced project management certification (PMP, PRINCE2) or equivalent experience.
- Demonstrated success in influencing cross‑functional teams and senior leadership to adopt strategic initiatives.
- Exceptional communication and consultative selling skills, with the ability to translate complex data into actionable business insights.
- Experience working within a global, matrixed organization and navigating multi‑regional stakeholder dynamics.
Core Skills & Attributes for Success
- Strategic Business Development: Ability to identify growth opportunities and craft compelling value propositions for retail partners.
- Analytical Acumen: Proficiency in data‑driven decision making, forecasting, and performance measurement.
- Leadership & Influence: Capacity to inspire teams, drive consensus, and champion change across diverse functional groups.
- Collaboration & Relationship Building: Skilled at fostering trust‑based partnerships with bottlers, customers, and internal stakeholders.
- Customer‑Centric Mindset: Commitment to delivering superior service experiences that align with arenaflex’s brand promise.
- Adaptability & Agility: Comfort operating in a fast‑paced environment with evolving market dynamics.
Compensation, Benefits & Perks
arenaflex offers a competitive total rewards package that reflects the seniority and impact of this role. While exact figures may vary by geography and experience, the base salary range typically falls between $134,800 and $165,200 annually. In addition to base compensation, you will be eligible for:
- Annual incentive target of 30% of base salary, tied to performance against market‑based benchmarks.
- Comprehensive medical, dental, and vision coverage for you and your dependents.
- Retirement savings plans with company matching contributions.
- Generous paid time off, parental leave, and flexible work arrangements.
- Professional development budget, tuition assistance, and access to internal learning platforms.
- Employee assistance programs, wellness initiatives, and discounts on arenaflex products.
Career Growth & Development Opportunities
At arenaflex, we believe that a career is a journey of continuous learning. As Director, Customer Solutions, you will have access to:
- Mentorship from senior executives who champion a growth mindset.
- Cross‑functional rotation programs that broaden your expertise across supply chain, finance, and commercial operations.
- Leadership development curricula focused on strategic thinking, change management, and digital transformation.
- Opportunities to lead high‑visibility, enterprise‑wide initiatives that shape the future of arenaflex’s supply chain ecosystem.
Work Environment & Culture at arenaflex
Our culture is built on four core behaviors—curious, empowered, inclusive, and agile. We celebrate diversity of thought, encourage bold experimentation, and support each employee’s personal and professional aspirations. Whether you are collaborating in a modern office in Atlanta, joining virtual brainstorming sessions, or visiting bottling facilities across North America, you will experience a supportive environment that values:
- Open communication and transparent decision‑making.
- Recognition of achievements, both big and small.
- Commitment to sustainability and community impact.
- Flexibility to balance work and life priorities.
How to Apply
If you are ready to drive strategic customer solutions, influence multi‑channel supply chain excellence, and partner with some of the world’s most recognizable brands, we invite you to join arenaflex. Click the link below to submit your application and begin the next chapter of your career with a company that values innovation, inclusion, and growth.
Apply Now
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or protected veteran status, or any other characteristic protected by applicable law.