Remote Customer Service Representative – Payments & Digital Strategy – Member Services – arenaflex (Remote – Texas, USA)

About arenaflex

arenaflex is a global leader in aviation and financial services, connecting millions of travelers and members across continents every day. With a legacy of innovation, safety, and customer‑centricity, arenaflex has built a reputation for delivering world‑class experiences both in the skies and on the ground. Our Credit Union division extends that same commitment to excellence, offering a full suite of banking, credit, and investment solutions to employees, retirees, and their families. As a remote‑first organization, arenaflex empowers its workforce to thrive from anywhere, while fostering a collaborative, inclusive, and high‑performing culture.

Why This Role Is a Perfect Fit for You

Joining arenaflex means becoming part of a dynamic Payments and Digital Strategy team that sits at the heart of our Credit Union operations. You will play a pivotal role in processing transactions, managing member inquiries, and ensuring compliance with industry regulations—all while enjoying the flexibility of a fully remote position based in Texas. If you thrive in fast‑paced environments, love solving complex problems, and are eager to develop a career in financial services, this opportunity is designed for you.

Role Overview

As a Remote Customer Service Representative – Payments & Digital Strategy, you will be responsible for a wide range of daily operational tasks that keep member accounts accurate, secure, and compliant. You will interact with internal partners, external vendors, and federal institutions to process deposits, withdrawals, transfers, and other financial activities. Your work will directly impact member satisfaction and the overall health of arenaflex’s financial ecosystem.

Key Responsibilities

• Perform daily data entry and reconciliation tasks for member accounts, ensuring accuracy and timeliness.
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other financial institutions.
• Assist multiple departments with fraud resolution, member inquiries, and general ledger (GL) balancing.
• Manage member cases and transactions assigned by the team lead, following established service level agreements.
• Adhere to NACHA rules, Federal banking regulations, and internal policies to maintain strict compliance.
• Process loan payments, multi‑account deposits, credit card payments, and a variety of examinations including IRA, bankruptcy, and payoff reviews.
• Review, verify, and approve Remote Deposit Capture, Mobile, ATM, and other image‑enabled products.
• Log, analyze, and post significant GL, account changes, and adjustments.
• Execute stop payments, check batching, and daily balancing procedures.
• Gather required information from members for timely and accurate processing of domestic and international fund transfer requests.
• Research and validate incoming and outgoing fund transfer data, ensuring compliance with legal guidelines.
• Maintain confidentiality and security of all account information in accordance with the Bank Secrecy Act and related regulations.
• Process daily workflows related to overdue returns, receipt issuance, overseas collections, and prison fees.
• Cross‑train on additional departmental functions and step in as needed to support team objectives.

Essential Qualifications

• High school diploma or GED required; additional education or certifications are a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint) demonstrated through work experience or formal training.
• Strong analytical skills with the ability to perform mathematical calculations and data analysis.
• Excellent written and verbal communication skills, capable of interacting professionally with members, vendors, and internal stakeholders.
• Demonstrated ability to work independently with minimal supervision while maintaining high productivity.
• Ability to prioritize multiple tasks, meet tight deadlines, and thrive under pressure.
• Commitment to maintaining impeccable attendance and overall performance standards.
• Willingness to complete arenaflex and Credit Union pre‑employment compliance examinations.

Preferred Qualifications

• Prior experience in customer service or member service roles, preferably within a banking or credit union environment.
• Familiarity with banking platforms such as Episys or Symitar and experience processing wire transfers.
• Knowledge of NACHA regulations, Federal Reserve procedures, and other financial compliance frameworks.
• Experience handling fraud investigations, dispute resolution, and complex account reconciliations.
• Demonstrated ability to mentor or cross‑train teammates on operational processes.

Core Skills & Competencies

• Customer Focus: Ability to deliver exceptional service, resolve issues quickly, and maintain a positive member experience.
• Attention to Detail: Precision in data entry, transaction processing, and compliance documentation.
• Problem‑Solving: Proactive identification of discrepancies and implementation of effective solutions.
• Technical Acumen: Comfort with digital banking tools, remote deposit capture systems, and online collaboration platforms.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams and external partners.
• Adaptability: Flexibility to adjust to evolving processes, regulatory changes, and shifting business priorities.

Work Environment & Culture at arenaflex

arenaflex champions an inclusive, diverse, and supportive workplace where every employee can bring their authentic self to work. Our remote‑first model is built on trust, accountability, and open communication. You will have access to:

• Regular virtual team huddles, training sessions, and mentorship programs.
• A collaborative digital workspace that encourages knowledge sharing and continuous improvement.
• Employee Resource Groups (ERGs) that celebrate cultural diversity, LGBTQ+ inclusion, veterans, and more.
• Opportunities to contribute to community outreach initiatives and sustainability projects.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $22 to $35, commensurate with experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Travel Perks: Access to 365 destinations on over 6,800 daily flights for you, your family, and friends.
• Health Coverage: Medical, dental, vision, prescription, and mental health benefits effective on day one, plus telehealth options and flexible spending accounts.
• Wellness Programs: Fitness subsidies, wellness challenges, and resources to support a healthy lifestyle.
• Retirement Savings: 401(k) plan with company match after one year of service.
• Additional Perks: Employee Assistance Program, pet insurance, and discounts on hotels, car rentals, cruises, and more.
• Professional Development: Access to online learning platforms, certifications, and tuition reimbursement for relevant courses.

Career Growth & Learning Opportunities

arenaflex is committed to your long‑term success. As you master the core responsibilities of this role, you can explore pathways such as:

• Advancement to Senior Member Services Analyst or Team Lead positions.
• Specialization in fraud detection, compliance, or digital banking product management.
• Cross‑functional moves into operations, risk management, or technology implementation teams.
• Participation in leadership development programs designed to prepare high‑potential talent for managerial roles.

How to Apply

If you are ready to embark on a rewarding career with arenaflex, where your expertise will be valued and your growth nurtured, we encourage you to submit your application today. Join us in shaping the future of travel and financial services while enjoying the flexibility of remote work.

Apply Job!