Technology Implementation Analyst

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...: The Technology Implementation Analyst ensures office technology readiness across H&R Block’s U.S. office network by supporting field leadership and guiding execution through Operations Technical Specialists (OTS). This role partners closely with Multi-Regional and Multi-District Operations Managers. They will create and deliver training, manage hardware implementation, and support field escalations. It also collaborates with Corporate IT to stay aligned on upcoming initiatives and communicates key updates to the field. The manager oversees the full lifecycle of hardware distribution, including ordering, shipping, and installation coordination. Day to day, you'll...

• Partner with Multi-Region and Multi-District Operations Managers to drive office technology readiness through strategic planning, training, operations calls, and field escalation support
• Develop, document, and deliver training materials for office technology setup, tailored to Multi-District Operations Managers (MDOMs) and Operations Technical Specialists (OTSs), and contribute to the creation of knowledge content addressing known technology issues
• Train and assist Multi-District Operations Managers to assign, manage, and complete technology cases within the field dispatch ticketing software
• Collaborate with corporate technology to stay informed on upcoming IT initiatives and develop rollout and communication plans with Multi-Region Operations Managers for nationwide implementation (e.g., router replacements)
• Assist Multi-District Operations Managers in the interview process and technical assessments for Operations Technical Specialist role
• Analyze case data to identify most common issues
• Leverage analysis to develop knowledge content that can be communicated to the broader operations team
• Execute the equipment ordering and delivery to the offices which will require collaboration with the corporate technology team
• Identify potential process improvement/cost saving opportunities
• Provide readouts to management on the overall progress to milestones

What you'll bring to the team...:

• Associates Degree
• 3 years minimum related work experience

Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $62,800.00 - $94,200.00/Yr. Apply To This Job