Customer Experience Specialist - Join Our Remote Team!

We're on the hunt for a talented Customer Experience Specialist to join our dynamic team at CookUnity, a revolutionary chef-to-you marketplace that's changing the way people experience meal delivery. As a remote team member, you'll enjoy the flexibility to work from anywhere while making a meaningful impact on our customers' lives.

About CookUnity

CookUnity is a game-changing platform that connects talented chefs with consumers, offering small-batch, restaurant-quality meals that cater to various palates and dietary preferences. With over 100 inspired chefs from cities like NYC, LA, and Austin, we're empowering working chefs and supporting their growth while fueling stronger communities.

The Role

As a Customer Experience Specialist, you'll be the face of our company, providing exceptional support to our customers and ensuring they have an outstanding experience with our product and service. You'll be part of a growing team that's passionate about delivering top-notch support and making a difference in people's lives.

Responsibilities

• Handle inbound customer requests, resolving issues and providing outstanding experiences in every interaction
• Address time-sensitive issues, such as payments, account questions, and delivery issues, in a timely manner
• Assist clients with questions and concerns regarding their subscription, product, and service
• Escalate critical cases and exceptions to CX Supervisor for proper follow-up
• Process orders, forms, applications, and general subscription requests
• Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

Qualifications

• 3+ years of experience in customer support, handling inbound customer issue resolution via email, phone, and/or chat
• Outstanding English language skills (oral and written) and effective communication skills
• Customer-centric mindset with a passion for helping people
• Organized and able to work under pressure
• Positive attitude, great people skills, and a supportive team player
• Knowledge of nutritional information and fine dining a plus!

What We Offer

• Competitive salary: $930 USD per month
• Flexible remote work arrangement
• 15 days of vacation per year
• Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
• Compassionate Leave: 3-5 days each time the need arises
• Personalized English coach
• Opportunity to work with a dynamic team and make a meaningful impact

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a team that's changing the game, apply now! Please submit your English version resume, and if we think you might be a fit, we'll get in touch with you.