Join Our Team: Customer Experience Specialist (Remote in Kentucky) - Make a Difference in the Lives of Pet Parents!

Position Overview:

• Job Title: Customer Experience Specialist
• Company: Chewy, America's #1 Pet Pharmacy
• Compensation: Competitive salary and benefits package
• Location: Remote (must reside in Kentucky, within 90 miles of Louisville)
• Start Date: Immediate openings available

We're on the hunt for a passionate and customer-focused individual to join our team as a Customer Experience Specialist! As a remote employee, you'll have the opportunity to work from the comfort of your own home and make a real difference in the lives of pet parents across America.

Why You'll Love Working with Us:

• Competitive pay and benefits package
• Opportunity to focus on excellence and take pride in delivering exceptional customer experiences
• Inclusive and supportive culture that values diversity and recognizes individual contributions
• Empowerment to build, grow, and unleash your full potential

Your Role:

• Engage with pharmacy customers via inbound calls and other communication platforms, providing solutions and support on a variety of topics
• Research and problem-solve to determine appropriate solutions for customers, with a focus on delivering exceptional experiences
• Go above and beyond to "wow" our customers, providing critical thinking and creative solutions while adhering to high safety and regulatory standards

Requirements:

• 1-2 years of experience in a customer-focused environment
• Excellent communication and interpersonal skills
• Ability to multi-task, think critically, and work in a fast-paced environment
• Flexibility to shift schedule and work overtime as needed
• Must be able to pass a background check for KY Rx Tech license

We're Committed to Diversity and Inclusion:

Chewy is an equal opportunity employer and values diversity and inclusion of all Team Members. If you have a disability or require accommodations during the application process, please contact [email protected].

Ready to Join Our Team?

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we want to hear from you! Apply Now