Cloud Engineer II (Azure and Terraforms)
JOB DESCRIPTION:
The Fanatical Support for Azure team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team.
Rackspace is hiring Azure Cloud Engineers to deliver Fanatical Support with Microsoft Azure. Fanatical Support for Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native Azure and 3rd party tool-chains and automation oriented agile principles.
Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues via phone and tickets.
At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:
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Working knowledge of Microsoft Azure Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc·
Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance·
Intermediate understanding of central networking concepts: VLANs, layer 2/3 routing, access lists & load balancing·
Good understanding of design of native Cloud applications, Cloud application design patterns and practices·
Working knowledge of using ARM and/or Terraform