Customer Service Representative-Only Indianapolis Can Apply
Bcforward Seeking for the role Service Center Assistant (Remote Work Opportunity) We're Hiring! | Service Center Assistant (Remote Work Opportunity) Location: Indianapolis, IN 46278 Duration: 1 Year | Monday–Friday | 8 AM – 5 PM Pay Rate: $17.00/hr Start: On-site for 3 days, then fully Remote Position: Service Center Assistant Join our dynamic Customer Service Team and help support a best-in-class claims application process. This is a fantastic opportunity to work remotely while building your career in customer service and claims support. Key Responsibilities:
- Serve as the primary liaison for customers, providing clear, professional communication and problem resolution
- Educate and guide customers on required documentation, timeframes, and claim status updates
- Accurately input claim data into internal systems
- Assign new claims to the appropriate team member
- Ensure customer calls are routed to the correct department
- Contribute to a positive, quality-driven service culture
Qualifications:
- High school diploma or GED required
- Minimum 1 year of customer service experience (call center experience preferred)
- Strong communication skills—both written and verbal
- Knowledge of disability plan eligibility and claims processing is a plus
- Proficient in Microsoft Office and general PC use
- Organized, team-oriented, and able to meet performance goals
Perks:
- Remote flexibility after initial training
- Join a supportive, quality-focused customer service team
- Gain valuable industry experience in claims support
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