Assistant Manager - Retail Office

About the position The Assistant Manager position at Peoples Bank plays a crucial role in supporting the Branch Manager in overseeing daily operations and ensuring exceptional customer service. This role focuses on developing staff, maintaining operational standards, and fostering a collaborative work environment to meet clients' financial needs through a consultative sales approach. Responsibilities • Assist with overseeing the day-to-day operations of the branch. , • Lead by example to achieve sales results and coach staff in the PEBO way. , • Maintain confidentiality of client business. , • Ensure branch associates are effective and engaged in operations and sales. , • Assist in finding and developing high-quality staff. , • Establish and grow working relationships with partners. , • Maintain world-class service levels. , • Proactively meet clients' financial needs through the sales process. , • Follow operational standards regarding security, risk management, and compliance. , • Conduct structured coaching sessions for individual and branch success. , • Attract new relationships and retain existing ones. , • Respond to customer concerns with follow-up and resolution. , • Develop and retain the customer base, using names and knowledge of account ownership. , • Acquire and maintain knowledge of consumer and business lending products. , • Initiate conversations to uncover customer needs and refer them to business partners. , • Complete required training for bank and branch policies and procedures. , • Interpret documents such as safety rules and loan documents. , • Speak effectively before groups of customers or employees. , • Define and offer solutions to resolve problems. , • Make calls to clients and prospects to meet branch calling goals. , • Interpret data to evaluate lending ratios and product opportunities. , • Consistently meet sales goals. , • Perform special projects as assigned. Requirements • High school diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience. , • Strong leadership skills and great organizational skills. , • Excellent communication, problem-solving, and customer service skills. , • Ability to motivate and develop the branch team. , • Experience with extensive customer contact is required. , • Ability to convey bank strategy and technique via the Peoples Coaching Model. , • Flexibility and teamwork with excellent oral and written communication skills. , • Ability to establish and maintain working relationships with partners. , • Decision-making skills with well-developed interpersonal skills. , • Self-motivated and assertive in a sales environment. , • Ability to learn computer and mobile device applications quickly. , • Valid Driver's license and reliable transportation. Nice-to-haves • Experience in a banking or financial services environment. , • Knowledge of consumer and business lending products. Benefits • 401(k) retirement plan with employer match. , • Employee stock purchase plan. , • Education assistance programs such as student loan and tuition paydown/reimbursement. , • Paid vacation and holidays. Apply Job!