Senior Patient Access Center Advocate - Evernorth Care Group - Remote, AZ

About the position The Senior Patient Access Center Advocate at Evernorth Care Group plays a crucial role in enhancing patient experiences by providing professional and courteous assistance to customers. This position is part of a multi-disciplinary care team and involves managing patient calls, scheduling appointments, verifying coverage, and ensuring timely access to care under the supervision of healthcare professionals. Responsibilities • Schedule appointments accurately and meet patient needs by determining the best scheduling solution. , • Verify patient coverage and eligibility, complete necessary paperwork, and assist with MyChart portal questions. , • Answer telephone calls in compliance with departmental procedures and quality metrics, determining the nature of the call and routing it appropriately. , • Document all outreach attempts and conversations clearly and comprehensively in the Electronic Health Record. Requirements • High school degree or equivalent related experience required. , • One year plus of customer service experience and proficiency in PC skills, particularly with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). , • One year plus of customer service experience in healthcare, including typing and scheduling application experience (EHR/EMR). , • Ability to convey information to customers in a warm, clear, and concise manner. , • Demonstrates positive customer service behaviors. Nice-to-haves • Medical terminology knowledge preferred.

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