Customer Care Manager
Hi! It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. Why SplitMetrics? For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of market-leading technologies. An Apple Search Ads Partner, SplitMetrics is the 1st company to build the Apple Search Ads management platform. Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more. Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem. Acquired App Radar in 2023 to extend our product capabilities and expand market share. Integrated AI into our strategic approach. Effectively collaborate across 20+ countries with a remote-first and supportive culture. Our customer base is growing and were looking for a proactive and reliable person to fit this position. In this role you will: Serve as the primary post-sales point of contact for a variety of small-middle business customers. Set a one-to-many approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc). Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire. Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap. Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives. Responsible for identifying opportunities for upselling and cross-selling within existing accounts (SplitMetrics ecosystem cross-selling). Proactively engage with customers to secure renewals and drive customer retention. Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it. Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams. Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy. About you: Fluent English. Experience in the client-facing roles. Strong communication and presentation skills. Customer-oriented mindset and attitude. Analytical and strategic way of thinking. Conflict prevention and resolution skills. Accountability for results. What is there for you? Time Off: Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation. Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being. Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development. Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program. Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback. Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment. Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.
Our Culture
At SplitMetrics, our values are not just words they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors: Move Fast Get Sh*t Done Build Together Strive for Transparency Own What You Do Learn + Share = Excel Apply Job!