Senior Customer Marketing Manager

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well... not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team. We’re looking for a Senior Customer Marketing Manager to create programs that provide value to our biggest advocates while capturing their stories. This role reports to the Director of Product, Customer, and Lifecycle Marketing. Responsibilities will include: • Take complete ownership of creating a sustainable customer advocacy program, delighting our customers with memorable experiences that turn them into enthusiastic, proactive advocates of our company. • Establish a strong pipeline of case studies by identifying customers who have benefited the most from Garner and rewarding them for sharing their stories. • Interview and interact directly with a diverse range of Garner customers and partners, telling their stories to bring Garner’s value to life in a human, relatable, and inspiring way. • Create compelling case studies, member stories, and customer marketing assets that differentiate Garner by capturing our impact on a diverse range of customers. • Maintain an internal database of customer marketing assets that’s searchable and useful for cross-functional teams. Ideal candidate has: • 5 years of experience in Customer Marketing, Customer Advocacy, or related roles. • The ability to create sustainable programs and repeatable processes, including effectively documenting and communicating their program design to drive alignment with internal and external stakeholders. • Exceptional writing, organization, and interpersonal skills. • A passion for delighting customers with memorable experiences. • A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success, including collaborating cross-functionally across departments. • Experience working in a rapidly evolving startup environment. • A desire to be a part of our mission to improve the U.S. healthcare system. What we look for at Garner: • Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary. • Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones. • Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them. • Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way Apply Job!