Remote Call Center Agent - Full Time

Employer Industry: Water and Wastewater Utility Services Why Consider This Job Opportunity... • Competitive salary and comprehensive health benefits package • Opportunities for career development and growth within the organization • Primarily remote work with flexibility • Supportive and inclusive work environment that values diversity • Chance to contribute to essential services for over 14 million people • Recognized for excellence in sustainability and diversity initiatives What To Expect (Job Responsibilities) • Respond to customer inquiries with courtesy and professionalism via phone and other channels • Clarify customer needs, answer inquiries, and assist in resolving concerns • Maintain a high level of knowledge about water and wastewater utility operations • Document customer interactions and maintain accurate records • Continuously improve skills in customer service and communication What Is Required (Qualifications) • Minimum of two (2) years of experience in a related customer service environment • High school diploma or state-recognized Educational Equivalency Certificate • Strong organizational and communication skills • Proficient typing and personal computing skills • Demonstrated problem-solving and decision-making abilities How To Stand Out (Preferred Qualifications) • Experience in a call center environment • Familiarity with customer service techniques, including empathy and relationship building • Ability to work flexible hours, including nights, weekends, and holidays #WaterUtility #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!