Customer Experience (CX) Support Advocate | Remote

Employer Industry: Mobile Education Platform Why Consider This Job Opportunity... • Competitive total rewards package, including base salary and potential bonuses • 401k match to help secure your financial future • Robust medical, dental, and vision benefits for you and your family • Generous paid time off programs plus 19 paid holidays per year • Flexible work schedule with the option to work remotely • Join a team recognized as one of Austin's Best Places to Work in 2024 What To Expect (Job Responsibilities) • Ensure customer contacts are addressed, questions are answered, and quality standards are met for each interaction • Strive for first call resolution and a positive customer service experience through inbound and outbound calls, chats, and emails • Stay informed on product updates, new tools, and departmental processes while seeking improvement opportunities • Accurately document all customer interactions within the customer database • Identify and escalate situations requiring urgent attention to the appropriate resources What Is Required (Qualifications) • Minimum of 1 year of customer service or relevant experience • Availability for weekend and/or evening work • Ability to handle calls, chats, emails, and texts from students for 80% of the workday • Strong verbal and written communication skills, including proper grammar • Must reside in one of the specified locations: California, Colorado, Massachusetts, Mississippi, Nebraska, New Jersey, North Carolina, Texas, Utah, or Washington How To Stand Out (Preferred Qualifications) • Experience with chat/text support • Bilingual skills (additional pay differential may apply) #MobileEducation #CustomerExperience #RemoteWork #CareerGrowth #BestPlacesToWork At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!