Provider Customer Service Call and Chat Representative - Remote in Houston, TX

Employer Industry: Healthcare Services Why Consider This Job Opportunity... • Opportunity for career advancement and growth within the organization • Full-time position with a structured work schedule, Monday - Friday • Comprehensive 10-week paid training program • Supportive and collaborative work environment • Chance to impact the lives of millions positively by improving healthcare experiences What To Expect (Job Responsibilities) • Advocate for providers by demonstrating accountability and ownership to resolve issues • Service providers through multiple channels, including phone and chat • Triage contacts from healthcare professionals and address their needs • Research and resolve complex prior authorization and claim issues • Collaborate with internal partners to ensure timely communication and resolution of issues What Is Required (Qualifications) • High School Diploma / GED or equivalent work experience • Must be 18 years of age or older • Minimum of 1 year of customer service experience in analyzing and solving customer concerns • Proficiency with computer and Windows PC applications, with the ability to learn complex systems • Ability to type at a speed of 35-40+ WPM with 90% accuracy How To Stand Out (Preferred Qualifications) • Experience in an office, call center, or customer service environment using phones and computers • Prior healthcare experience and familiarity with healthcare terminology #HealthcareServices #CustomerSupport #CareerGrowth #TrainingProvided #ImpactfulWork At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!