[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company partners with leading retailers to recover oversized customer returns, giving quality products a second life while reducing waste. The Customer Support Agent will reputed company exceptional support to partners, customers, and representatives, focusing on resolving customer service issues and ensuring a positive experience for reputed company stakeholders.

Responsibilities

• Deliver exceptional service by responding to partner, customer, and Representative inquiries promptly, professionally, and accurately
• Serve as the primary liaison between Account Managers, partners, customers, and internal teams to ensure clear communication and timely issue resolution
• Review, process, and resolve rep issues submitted through the Reprise platform in accordance with Company policies and service standards
• Receive, review, and process disposal requests, ensuring reputed company required information is complete and accurately documented
• Submit approved disposal requests for payment in accordance with Company procedures and established timelines
• Maintain accurate records of customer interactions, disposal requests, issue resolutions, and reputed company documentation to ensure data reputed company and reporting accuracy

Skills

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to manage multiple communication channels effectively
• Customer-focused attitude with a proactive approach to service

Company Overview