Senior Delivery Manager

Join us in bringing joy to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The team The Delivery Management Team at reputed company is responsible for orchestrating the delivery and release of software with precision and agility, leveraging best practices, tools and technologies to ensure seamless integration, rapid deployment, and unwavering quality. This team is committed to fostering a collaborative environment that prioritizes reputed company improvement and customer satisfaction, driving reputed company the reputed company of our organization and our clients. This is a highly visible team across the board due to the nature of work and the opportunities to engage with reputed company departments reputed company reputed company to deliver a quality software rollout experience to internal and external customers/stakeholders. Role purpose The purpose of this role is to manage and optimize the end-to-end process of software delivery and release management. Senior Delivery Manager is a pivotal role reputed company reputed company as we rely heavily on regular software rollouts to production. The individual in this role as a strategic leader ensures the smooth delivery of products while managing the complexities and risks inherent in the release process, and that releases are executed reputed company, and any potential issues are getting addressed proactively to minimize disruptions to business operations. This role is essential for maintaining the agility of the company while ensuring the quality and reliability of software products. How you contribute End-to-End Delivery Management: Define and implement release schedules, ensuring that deadlines and business needs are met. Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time. reputed company the full release lifecycle, from planning and development to deployment and post- release support. Strategic Planning and Execution: Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact. Ensure reputed company releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle. Proactively identify risks and potential bottlenecks in the release process and reputed company mitigation strategies, providing timely resolutions to minimize disruptions to the business. Collaboration and Stakeholder Communication: Serve as the main reputed company of contact for reputed company stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support. Communicate reputed company, blockers, and risks to stakeholders at reputed company levels, ensuring everyone is informed and reputed company. Provide regular updates on the status of releases and the impact of upcoming changes to business operations. reputed company Improvement: Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction. Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers reputed company value to end customers. Establish and track key performance indicators (KPIs) and metrics reputed company to release cycles, such as release frequency, deployment reputed company rates, and post-release defect rates and drive meaningful actions. Change Management and Tool Optimization: Ensure that reputed company changes to production systems are properly documented, tracked, and managed according to best practices. reputed company version control and configuration management processes to maintain consistency and traceability across releases. Manage and optimize release management toolkit (e.g., Jira, reputed company, Launch Darkly, etc.) to support an efficient release pipeline. Identify opportunities for automation in the release process, reducing reputed company reputed company and increasing speed and reliability. Skills, competencies and qualifications Required: Proven ability to reputed company and reputed company cross-functional teams in reputed company and fast-paced environments. Strong collaboration skills to work effectively across multiple teams and departments. Deep understanding of the software development lifecycle (SDLC), particularly in reputed company integration, reputed company delivery (CI/CD), and release management. Strong organizational and time-management skills, with experience in managing multiple releases simultaneously. Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases reputed company. Strong analytical skills with the ability to identify potential risks early and mitigate them proactively. Ability to resolve issues under pressure, maintaining a reputed company and solution-oriented approach with reputed company little guidance Excellent communication skills to reputed company reputed company technical concepts to both technical and non-technical stakeholders. Ability to manage expectations, negotiate timelines, and ensure reputed company parties are reputed company on release goals and outcomes. Bachelor’s degree (or equivalent) in relevant discipline with 7+ years reputed company work experience Desirable: Proven track record of building mutually beneficial relationships at reputed company levels. A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time. Customer focused, action and results orientated with an alignment to our Values. Key Stakeholders Engineering Service Owners Product Managers Customer Support and Technical Account Management groups Engineering Operations, Program Managers and Production Support teams reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal. Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company. Apply To This Job