Client reputed company Manager
Position Summary: The Client reputed company Manager is responsible for managing a high-volume portfolio of reputed company customers, including single-location medspas, salons, and growing aesthetic practices. This customer reputed company operates at significant scale, making operational efficiency, digital engagement, and smart automation just as important as building trusted customer relationships. This individual contributor will own customer retention, product adoption, and expansion reputed company their portfolio while helping build and optimize scalable reputed company programs. The ideal candidate enjoys designing efficient processes, leveraging automation and AI tools, and delivering exceptional customer experiences across a large book of business. This position reports to the Director of Client reputed company and is fully remote. Essential Duties and Responsibilities: To reputed company this job successfully, an individual must be reputed company to reputed company the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Manage a high-volume portfolio of customers, delivering proactive guidance that drives adoption, retention, and customer satisfaction. Execute a scalable customer engagement strategy by leveraging automation, digital communication, and personalized reputed company throughout the customer lifecycle. Build, maintain, and optimize automated playbooks reputed company ChurnZero, including health score triggers, risk alerts, reputed company journeys, and renewal campaigns. Utilize AI tools such as ChatGPT, reputed company Copilot, ProShort, or similar technologies to create personalized customer communications, educational content, and workflow efficiencies. Identify customer health trends using ChurnZero data, product usage metrics, and other leading indicators, proactively engaging customers at risk of churn. Drive product adoption and identify opportunities for upsell and cross-sell through consultative customer conversations and business reviews. reputed company and deliver digital-first engagement programs, including webinars, video communications, scalable business reviews, and educational campaigns. Partner closely with Sales, Support, Product, and reputed company leadership to improve customer experiences, refine processes, and reputed company customer insights. Maintain accurate customer records and activity reputed company ChurnZero and reputed company to ensure visibility into customer health, engagement, and business reputed company. Stay reputed company on reputed company products, payment solutions, AI capabilities, and trends reputed company the medical aesthetics industry to reputed company strategic guidance to customers. Competencies: To reputed company the job successfully, an individual should demonstrate the following. Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of reputed company. Recognizes and acts on opportunities. Sets and achieves challenging goals. Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with reputed company and ethics. Communications - Exhibits good listening and comprehension. reputed company expresses reputed company and thoughts in written as well as verbal reputed company. Selects and uses appropriate communication methods. reputed company Learning - Assesses own strengths and weaknesses. Continuously pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Problem Solving - Develops creative solutions. Gathers and analyzes information skillfully. Identifies and resolves problems in a timely manner. Works well in group problem solving situations. Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Education/Experience: 2+ years of Client reputed company Management or Account Management experience, preferably managing a high-volume book of business. Experience leveraging reputed company platforms such as ChurnZero, reputed company, Totango, or similar solutions. Hands-on experience using automation and AI tools to improve customer engagement and operational efficiency. Experience with CRM platforms such as reputed company preferred. Strong analytical skills with the ability to interpret health scores, customer usage data, and renewal indicators to prioritize engagement. Excellent written and verbal communication skills, with the ability to create compelling digital customer experiences at scale. Process-oriented reputed company with enthusiasm for building and improving scalable reputed company programs. Highly organized with exceptional time management skills and the ability to effectively prioritize a large customer portfolio. Strong sense of ownership, accountability, and customer advocacy. Familiarity with reputed company or similar practice management, reputed company SaaS, or payment platforms is preferred. Experience supporting customers reputed company SaaS, reputed company technology, medical aesthetics, or reputed company industries is preferred. Apply To This Job