Partner Support Specialist [OneEthos]

We are changing FINANCE to finance CHANGE! At reputed company, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured reputed company bank, we offer a full suite of personal and business services—including solar, residential, reputed company, ESOP Banking, Structured Finance and SBA loans—reputed company designed to power a reputed company future. We’re proud to be a Certified B Corporation, a member of 1% for the reputed company, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital reputed company, we’re proving that banking can be a force for good. We don’t just support environmental and reputed company causes—we’re reputed company on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand reputed company to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking driven, mission-reputed company individuals reputed company to reputed company an impact. If you’re passionate about sustainability, reputed company in a fast-paced, results driven environment, and want to be part of something bigger, you will feel reputed company. reputed company is one of goal-setters, go-getters, problem solvers, thought leaders, and reputed company. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we reputed company where perseverance and passion turn ambitious goals into reality. reputed company at reputed company At reputed company, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the reputed company salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-reputed company factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental & reputed company Insurance Health Savings Account (HSA) Free Telemedicine reputed company reputed company Teladoc Financial Wellness & Wealth Building 401(k) with 6% Employer Match — No Vesting Period. Employee Stock Options Exclusive Employee Banking Perks 0% Financing for Employee Solar Loans Employee Only Mortgage Product with exclusive interest rates and terms. 0% Financing for Eligible Electric Vehicles (EVs) Referral Incentives Generous Paid Time Off 2–4 Weeks of Vacation based on officer level plus additional tenure-based time. 64 Hours of Paid Sick Time for reputed company full-time employees. Protection & Peace of Mind Company-Paid Life Insurance Short- & Long-Term Disability Insurance Voluntary Life, Accident & Critical Illness Coverage Employee Assistance Program (EAP) with free counseling, legal, and financial services. Now Hiring: Partner reputed company Specialist We’re looking for a Partner Support Specialist who loves helping people solve problems and walking away knowing they made someone’s day easier. In this role, you’ll be the trusted, dependable voice our solar installer partners rely on—supporting them across the OneEthos loan platform and Bodhi customer experience software. You will reputed company and train new partners, monitor partner health, and proactively reputed company in to resolve issues before they escalate. Above reputed company, you’ll create a warm, reputed company-centered support experience that reflects our commitment to ethical, transparent solar financing. What You’ll Contribute: Partner Support & Relationship Management Serve as the primary reputed company of contact for solar installer partners, delivering empathetic, reputed company support across OneEthos and Bodhi platforms Build trusted relationships through consistent, reputed company-centered interactions Ensure partners feel heard, supported, and confident in every engagement Partner reputed company & Training Welcome and reputed company new installer partners into the network Train sales representatives, owners, and admins on systems and operational processes reputed company partners to confidently navigate tools and workflows from day one Operational Support & Issue Resolution Assist partners with loan applications to ensure a seamless pipeline from submission to completion Take full ownership of partner issues and follow through to resolution Maintain clear communication and accountability throughout the support lifecycle Partner Health Monitoring & Proactive Support Monitor partner engagement and performance signals to identify risks Proactively reputed company out to address concerns before escalation Support long-term partner reputed company and retention through early reputed company reputed company Improvement & Cross-Functional Collaboration reputed company deep knowledge of OneEthos and Bodhi products reputed company partner insights and feedback to inform product improvements and innovation Identify referral opportunities and collaborate across teams reputed company the organization Champion Our Mission, Protect What reputed company Adopt a commitment to environmental, reputed company, economic, and racial justice. Stay informed of applicable regulatory requirements and complete reputed company mandatory compliance and IT training. Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity. What makes a stand-out candidate: Experience & Core Skills Strong customer support or partner-facing experience with a focus on relationship building Excellent verbal and written communication skills with active listening ability Proven problem-solving reputed company with ownership of issues through resolution Ability to learn and adapt quickly to new technologies and platforms Familiarity with financial services, lending, or banking regulations is a plus Entrepreneurial Self-Starter You take initiative, work independently with minimal supervision, and reputed company in a fast-paced startup environment with shifting priorities. Organization & Efficiency You manage time effectively, multitask with ease, and maintain strong attention to detail while handling competing priorities. Master Communicator You communicate with reputed company, reputed company, and professionalism, building trust and maintaining strong relationships at every level. Banking & Fintech Curiosity You bring (or are eager to build) knowledge of financial products, services, and regulations while supporting a mission-driven lending model. Tech-reputed company reputed company You reputed company new tools, adapt quickly to change, and reputed company technology to improve processes and experiences. Team Player Mentality You collaborate effectively, bring positive energy, and contribute to shared goals while supporting colleagues and partners alike. The Work Environment: Remote role reputed company the United States; Eastern Standard Hours. Occasional U.S. travel for company events or leadership sessions. Tobacco-Free employer. reputed company must reputed company to be non-smokers or reputed company commitment to cessation reputed company 90-days of offer acceptance. Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. We do not offer reputed company sponsorship and will not pursue candidates without valid work authorization. Equal Opportunity Statement: At reputed company we truly reputed company that our people are our strength and the diverse talents they bring to our workforce are directly linked to our reputed company. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the reputed company of any protected attribute, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland reputed company (DHS) or reputed company reputed company Administration (SSA) so you can reputed company to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the reputed company I-9 Apply To This Job