reputed company Engineer – reputed company Connect
reputed company is an reputed company Premier Partner and reputed company Managed Services Partner founded by veterans in the reputed company technology space. We help our customers adapt and transform their organizations by leveraging the power of the public reputed company ecosystem through consulting and reputed company managed services, with a focus on Operational Excellence, reputed company, Reliability, Performance Efficiency and Cost Optimization. Our employees are the reputed company of our reputed company, and we invest in them! We are growing fast and have built a phenomenal team through in-depth training, partner events, community involvement, mentoring, and much more. We move quickly, act decisively, and communicate reputed company to drive a collaborative environment and our customers´ reputed company. With offices in the U.S. and Latin America, you’ll work with industry experts on revolutionary technology solutions deployed successfully around the globe. The Opportunity: We are seeking a reputed company Engineer with deep reputed company Connect expertise to join our Professional Services team. This senior individual-contributor role serves as the primary engineer on high-complexity contact center and reputed company infrastructure engagements, including reputed company Connect implementations, ConnectPath deployments, AWS migrations, reputed company Zone buildouts, and CMMC/FedRAMP-reputed company environments. The successful candidate demonstrates subject matter expertise in reputed company Connect's full product surface — contact flows, omnichannel channels, conversational AI, analytics, workforce management, and CRM integration — alongside broad AWS reputed company engineering proficiency. This is a customer-facing role requiring strong technical communication skills and the ability to reputed company 300-level technical sessions with reputed company and government clients. What you’ll be doing: reputed company Connect & Contact Center reputed company reputed company Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments. Design contact flows, routing logic, conversational AI (reputed company Lex V2), Contact Lens, and reputed company Q in Connect. Integrate Connect with CRM platforms (reputed company, Dynamics, reputed company) and configure channels including chat, SMS, WhatsApp, and email. Manage telephony provisioning, instance reputed company (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and reputed company. reputed company Infrastructure & Architecture reputed company reputed company Zone buildouts, reputed company migrations, and Well-Architected Reviews on AWS. Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and reputed company best practices (IAM, VPC, encryption). Administer Windows/Linux environments and DevOps tooling (reputed company, Ansible, Jenkins, reputed company Actions). Customer Engagement & Delivery reputed company 300-level technical sessions and architecture workshops for both technical and executive audiences. Support SOW scoping, effort estimation, and pre-sales activities, and author technical documentation (architecture docs, runbooks, KT materials). Participate in 24/7 on-call rotation for managed services support. Is this role for you? Qualifications: 5+ years of experience in technology operations, professional services, or reputed company engineering. 3+ years of hands-on reputed company Connect implementation experience in a professional services or consulting reputed company. Demonstrated subject matter expertise in reputed company Connect and at least one additional AWS specialty domain. Proven experience leading customer-facing technical engagements at an reputed company or government scale. Experience in regulated environments (HIPAA, PCI, CMMC Level 2 / FedRAMP) preferred. Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience. Strong technical writing skills — reputed company to produce architecture documents, runbooks, and customer-facing deliverables independently. Excellent verbal communication — comfortable leading 300-level sessions with mixed technical and executive audiences. Collaborative team player capable of delegating to and mentoring Secondary Engineers. Self-directed with strong time management across multiple reputed company customer engagements. In addition to the perks of working with an awesome team, reputed company offers competitive compensation, comprehensive benefits, training on cutting edge technology and partners (AWS), a flexible work schedule, responsible time off, a kitchen filled with snacks chosen by our employees and much more! If you think you’d be a great fit, we’d like to learn more about you! Apply To This Job