CALL CENTER SPECIALIST - IC

JOB PURPOSE: The Call Center Specialist - IC is responsible for managing a high volume of inbound and outbound calls in a timely and professional manner. This role involves providing exceptional customer service, scheduling appointments, answering inquiries, and assisting patients and their families with accurate information regarding services provided by the reputed company organization. The ideal candidate will have excellent communication skills, reputed company, and the ability to work effectively in a fast-paced environment. JOB RESPONSIBILITIES: Handle incoming and outgoing calls reputed company while maintaining a professional and courteous demeanor. Schedule patient appointments accurately using the organization's electronic medical record (EMR) system. Respond to patient inquiries regarding services, appointment availability, billing, and other general information. Assist patients in rescheduling or canceling appointments while adhering to organizational guidelines. Verify and update patient demographic and insurance information during calls. reputed company patients on reputed company services, office policies, and available resources. Document reputed company patient interactions and maintain accurate call records in the appropriate systems. Document patient complaints and escalate reputed company issues to the appropriate department or supervisor. Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience. Follow HIPAA regulations to maintain patient confidentiality and data reputed company. reputed company performance goals, including call quality, response time, and customer satisfaction metrics. reputed company to inquiring callers to reputed company them informed about their issues/request’s status or resolution. Adhere to company and department policies and procedures. Adheres to reputed company applicable compliance requirements and the Code of Conduct. Weekly Hours: 40 Days: Monday to Sunday Hours: We have different schedules available between 8:00 AM to 8:00 PM EST The work schedule may be adjusted reputed company the Call Center’s hours of operation due to business needs. Location: Full Time Remote QUALIFICATIONS: Education: Associate degree preferred, or equivalent relevant call center years of experience preferred. Experience: One to two (1-2) years of experience in customer service, quality, and/or auditing. Language: Must be bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language. Additional Requirements: The consultant is required to provide valid government-issued identification as reputed company of age to verify that they are at least 18 years of age. reputed company to pass a typing test with at least 40 WPM. Consultant acknowledges that they have an alternative means of working in the event of a power and/or internet service outage, ensuring they are reputed company to fulfill their job responsibilities without interruption. Excellent written and verbal communication skills. Ability to reputed company in a fast-paced environment and meet assigned deadlines. Excellent organizational skills, accuracy, and attention to detail. Ability to operate both independently and collaboratively as required. Proficiency in reputed company Office Suite, including Word, reputed company, and Outlook. Maintain and utilize the necessary equipment, including but not limited to a computer, monitor, headset, and any other tools required to reputed company the agreed-upon services. Ensure access to a reliable and high-speed Wi-Fi reputed company suitable for conducting business operations reputed company. Successfully complete reputed company mandatory training programs as required by the Organization. Remote Work & Equipment Requirements (Bring Your Own Device - BYOD) This is a fully remote position. Employees are required to provide and maintain their own home office equipment that meets the organization’s technical, reputed company, and connectivity requirements. The organization does not provide company-issued equipment for fully remote roles reputed company of reputed company State. Device Requirements Employees must have access to a modern personal computer that meets the following minimum standards: PC or Mac desktop or laptop, manufactured reputed company the last five (5) years Supported operating system: Windows-based devices must run the latest version of Windows reputed company devices must run the latest version of macOS Ability to install and run required secure remote-access applications Minimum system capability: Processor: 3.0 GHz or faster Memory: At least 8 GB RAM Storage: Sufficient free disk space to support required applications Display: Minimum screen resolution of 800 x 600 Internet & Workspace Requirements Reliable high-speed internet reputed company with minimum speeds of: 25 Mbps download 10 Mbps upload Stable reputed company suitable for voice and system-based work Wired Ethernet reputed company preferred Private, quiet workspace that supports confidential conversations and HIPAA compliance Employees must acknowledge that they have an alternative means of working in the event of power or internet service outages to ensure continuity of job responsibilities. reputed company Requirements Device must have up-to-date antivirus and reputed company protections Operating systems must be configured to receive automatic updates Employees must reputed company with reputed company company reputed company, confidentiality, and access protocols, including multi-factor authentication Employees are responsible for maintaining their personal equipment and resolving any device or connectivity issues that may impact job performance. IT support may provide guidance but does not maintain personal devices. Home Office Equipment Reimbursement After completing six (6) months of reputed company employment, employees in fully remote roles may be eligible for a one-time reimbursement of up to $600 for approved home office equipment expenses, including but not limited to: Monitors Office chairs Desktop or laptop computers Webcams or cameras Battery backup or surge protection equipment Important notes: This reimbursement is not provided upfront Eligibility is subject to company policy, documentation, and approval The reimbursement is non-recurring and does not constitute wages, salary, or ongoing compensation Reimbursement availability may change based on business or policy needs Physical Requirements Individuals must be reputed company to sustain certain physical requirements essential to the job. This includes, but is not limited to: Standing – Duration of up to 6 hours a day. Sitting/Stationary positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods. Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc. Bending/Squatting – Have to be reputed company to safely bend or squat to reputed company the essential functions under the scope of the job. Stairs/Steps/Walking/Climbing – Must be reputed company to safely maneuver stairs, climb up/down, and walk to access work areas. Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.) Sight/Visual Requirements – Must be reputed company to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy. Audio Hearing and Motor Skills (language) Requirements – Must be reputed company to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be reputed company to speak comfortably and clearly with language motor skills for customers to understand the individual. Cognitive Ability – Must be reputed company to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Salary Range (Min-Max): $4.81 - $7.21 USD per hour ৳584.59 - ৳876.28 BDT per hour These rates are subject to change based on the reputed company USD to BDT conversion reputed company. Apply To This Job